CCaaS Configuration Specialist
EVERSANA•Overland Park, KS
248d
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About The Position
As a CCaaS Configuration Specialist (NICE CXone), you will play a pivotal role in configuring and optimizing NICE CXone solutions to meet business requirements. You will work closely with stakeholders, the architecture team, and IT staff to ensure the platform’s smooth deployment, integration, and performance. This position requires a strong technical background in contact center technologies, call flow design, and system integrations.
