Byram Healthcare Verifier

Owens & Minor•Springfield, IL

8d•$20 - $23

About The Position

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement The anticipated pay range for this role is as follows: $20-23/hour POSITION SUMMARY The representative is to service the needs of our customers by accurately verifying insurance coverage, performing administrative activities associated with maintenance of medical documentation and medical records. Including but not limited to verifying coverage, benefits, and authorization/referral requirements.

Requirements

High School Diploma or equivalent required
1-2 years of customer service experience required
Excellent written and verbal communication skills.
Working knowledge of MS Office and the ability to navigate multiple platforms
Ability to learn Byram products and therapies.
Strong analytical and time management skills.
Familiar with medical terminology and insurances HCPCS/ICD-10 codes
Ability to read, understand and follow oral and written instructions and guidelines.
Ability to triage priorities and meet daily and weekly deadlines

Nice To Haves

Relative reimbursement and/or billing and collections experience preferred

Responsibilities

Answer questions from customers, clerical staff, insurance companies and physician offices
Make outbound calls to obtain appropriate documentation for reimbursement of orders shipped
Utilize resources to identify and resolve customer issues or reimbursement discrepancies
Ability to verify customer benefits via phone, fax, and web portal
Ability to submit authorizations or pre-certification request to multi-state payers over multiple platforms.
Communicate effectively and professionally with customers, teammates, healthcare professionals, and sales team
Reviews and approves documentation received by third parties for submission to payors for reimbursement
Effectively document activities in ERP system in an accurate and timely manner
Consistently meet and attain required Key Performance Indicators (KPIs).