Byram Healthcare Customer Service Representative, Associate
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About The Position
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with over 50 facilities across the United States and 18,000 teammates in more than 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Our customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. The Customer Service Representative plays a vital role in ensuring a positive customer service experience that meets the needs of our patients. This position involves educating patients on products and services, listening to their concerns, addressing issues, and placing supply orders in a high-volume inbound call center. The representative will be responsible for answering high-volume inbound customer calls via an automated phone system and making outbound calls to patients, referrals, and sales as needed. In this role, you will utilize resources to troubleshoot and resolve patient issues, using your full product knowledge of at least two Byram therapies to service patients effectively. Communication is key, as you will need to interact professionally with patients, teammates, healthcare professionals, and the sales team. Consistently meeting and attaining required Key Performance Indicators (KPIs) is essential, along with performing other duties as required to support the team and the patients we serve.
