Buyer Operations Specialist

Spoiler Alert

38d•$98,000 - $105,000•Remote

About The Position

Spoiler Alert is a fast-growing Series A SaaS company on a mission to expand consumer access to affordable, everyday essentials by unlocking the value in surplus inventory. We've powered the sale of over $5 billion of inventory from leading CPG brands like Unilever, Kraft Heinz, and Mondelez into value channels - recovering value for brands, reducing waste, and creating savings for consumers. We're building the marketplace infrastructure to transform CPG surplus into opportunity for retailers to meet consumer demand at scale, and we’re seeking a Buyer Operations Specialist to join our team. In this hands-on, highly collaborative role, you will serve as an internal expert on opportunistic purchasing and the secondary market for consumer goods, partnering closely with suppliers, buyers, and internal teams to drive meaningful commerce and program success. As a Buyer Operations Specialist, you will be responsible for maintaining a robust and diversified buyer network and increasing transaction volume via supplier-specific strategies and deal-level outreach and execution that matches the right products to the right buyers at the right price. You will work directly with suppliers to build curated buyer networks, providing consultative support to drive high liquidity across individual programs. In parallel, you will strengthen engagement across the broader Spoiler Alert buyer network and operationally manage a portfolio of key buyer relationships to ensure consistent, measurable outcomes. You will sit within the Customer organization and report to the VP of Customer Operations, working closely with the Customer Operations and Buyer Business Development teams, as well as cross-functionally with Product, Sales, Marketing, and Data. This role is ideal for someone who thrives in a fast-paced, mission-driven environment, is comfortable navigating ambiguity, and is energized by both strategic problem-solving and rolling up their sleeves to make deals happen—including picking up the phone to move product when needed.

Requirements

4+ years of experience as a Buyer or Seller in the consumer goods Secondary Market, ideally with experience in the wholesale space
Experience managing multiple projects workflows and maintaining outcome-driven, high-value customer partnerships
Experience working with data sets to extract insights, drive decisions, and report on performance
Commercially Minded and Consultative - high degree of comfort engaging with buyers and sellers directly to advance deals and resolve issues quickly while providing thoughtful and practical consulting support
Clear Communication - exceptional interpersonal and written communication skills, with the ability to build trusted relationships with buyers and internal stakeholders
Collaborative, Organized, and Accountable - this is an independent role that is trusted to do the task at hand, manage multiple workstreams in an organized fashion, and productively collaborate with many internal and external teams
Analytical and Market-Curious - proficient in the secondary market with the ability to train others and utilize data to analyze performance and identify opportunities
Resilient Problem-Solver - naturally curious to learn more, ideate and test possible solutions, proactively seeks feedback, and quickly rebounds from setbacks
Adaptable & Tech-Forward - ability to persevere through challenging situations, adapt, quickly learn new technologies and strong experience with business productivity tools (G Suite, CRM systems, Slack, Zoom)

Nice To Haves

Experience in startup or scale-up SaaS environments preferred

Responsibilities

Buyer Network Management Serve as the operational point of contact for wholesale buyers, and drive strong engagement including effective onboarding, activation, and overall satisfaction
Support buyer-facing education, training, communications to reinforce Spoiler Alert’s value proposition and drive engagement and satisfaction
Independently engage buyers - via calls, outreach, and follow-ups - to accelerate deal flow and resolve friction
Support the vetting and onboarding of new buyers into the network, including the identification of new buyers for specific suppliers in coordination with the Buyer Business Development team
Supplier-Driven Buyer Programs Own buyer network health for a portfolio of 30-50 supplier accounts, in collaboration with the Customer Operations team
Drive improved buyer engagement, liquidity, and outcomes within portfolio supplier programs, serving as a day-to-day execution partner
Actively match products to buyers, providing deal-level hustle to move inventory and unlock transaction volume
Provide consultative guidance to suppliers on building, optimizing, and scaling their buyer programs based on product mix, market dynamics, and buyer demand
Inform suppliers on the latest buyer purchasing trends and capabilities
Cross-Functional Buyer Systems Manage and report on buyer aggregate KPIs, performance trends, and engagement metrics
Act as the voice of the buyer internally, collaborating closely with teams to provide key insights, flag product enhancement opportunities, and represent customer interest
Contribute to team scalability through documentation, playbooks, and process optimization

Benefits

Remote-first environment, with co-working access for locals in BOS, NYC, & DEN
Competitive salary and stock option packages
Subsidized health, dental, and vision insurance plans
Climate-focused, pre-tax 401(k) and post-tax Roth 401(k) options
12-16 weeks of paid parental leave + flex return to work
15+ company holidays, including an "End of Year Reset Week"
20 vacation days and 10 sick days per year
Focus Fridays (no meetings after 1PM local)
Summer Fridays (1/2 day)
Paid volunteer outings and civic engagement leave
Annual flex funds for remote work needs, learning & development, and socializing with colleagues
Company-sponsored $500 FSA contribution