Senior Manager, Category Management - Gaming

MGM Resorts•Las Vegas, NV

29d•$17

About The Position

As a Butler, you are more than a service provider, you're a key part of creating unforgettable moments. You'll play a key role in ensuring our suites are meticulously prepared and thoughtfully presented for each guest's arrival. With your warm presence and attention to detail, you'll set the tone for a refined and personalized experience. By anticipating guest needs and understanding what matters most to them, you'll deliver a level of service that leaves a lasting impression well beyond their stay.

Requirements

2+ years of experience in hospitality is preferred
Food and beverage experience in a fine-dining setting is preferred
High School Diploma, GED or equivalent
Must be 21 years of age or older

Responsibilities

Prepare suite prior to guest arrival and coordinate room service set-up with special requirements as requested by guests
Coordinate with Housekeeping to ensure proper room presentation and cleanliness standards are upheld
Respond promptly to guest requests and communicate effectively with necessary departments to ensure guest satisfaction
Provide food and beverage service to designated suites, collaborating with Room Service Manager on duty to ensure accurate order details are communicated and obtained
Ensure butler pantry is replenished and equipment is in alignment with company standards
Maintain accurate property information through daily use of talent portal, email and other forms of communication
Answer guest inquiries about hotel services, features, and local attractions and activities

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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