Butler

Saybrook Point Resort & Marina•Old Saybrook Center, CT

5d•$21 - $21•Onsite

About The Position

Butlers work as members of the butler department to aid in guest service accommodations. Duties include the delivery of exceptional, discreet service that impresses guests with meticulous attention to detail. The Butler Department personnel undergo continuous training and quality control to maintain their high standards

Requirements

Knowledge of butler practices and procedures.
Working knowledge of Food and Beverage Service: The head butler must have extensive knowledge of food and beverage service to oversee the dining arrangements.
Perform job functions with attention to detail, speed and accuracy.
Must be able to interact with guests effectively and in a courteous, professional manner.
Excellent written and oral communication skills focused on hospitality etiquette.
High School diploma or GED required.
Maintains all current licenses and certifications
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Maintains high standards for work area and appearance and presents self in highly professional manner to staff and guest.
Available days, evenings, weekends, holidays and extended hours as business dictates.
Working knowledge of the English language is mandatory as well as the ability to speak, read and write clearly.
Saybrook Point Resort & Marina requires all newly hired employees to provide documentation that they are legally authorized to work in the United States.

Nice To Haves

Professional Butler certification preferred.
1 year of butler experience preferred.

Responsibilities

Greet each guest, enthusiastically and with a smile to create a friendly positive experience.
Conforms to AAA Four Diamond & Forbes Standards.
An electronic record of guest information that includes information gleaned through unobtrusive observation during their stays, from pre-arrival interviews, and from follow-up communications.
Pre-arrival interviews are conducted with pleasantries and efficiency, or sent via email, to determine guest needs. All desired reservations are made and confirmed either by phone/text or e-mail.
Responsible for transportation arrangements.
Rooms undergo pre-arrival inspections to ensure they are clean, stocked, and fully operational before guests arrive
Arrival amenities are tailored to guest preferences or celebration of occasions and varied between visits.
Guests are welcomed at the door with their preferred beverage, compliments of the hotel/resort. If the preference is unknown, a refreshing local specialty is elegantly presented on a tray.
Upon arrival, guests are provided with a list of butler services, which is either pointed out or explained to them, along with an invitation to make use of these services
Following up on guest activities to ensure service was/is being delivered well.
Providing a wake-up service, room service menu, beverage, newspaper, drawing of bath, laying out of clothes; informing guests of the weather for the day
Setting up the table for room service orders and inquiring if there is anything else the guest needs
Providing professional shoe cleaning, clothes steaming, or ironing services upon request, and ensuring items are properly put away
Removing plastic wraps, clips, safety pins, labels, and other laundry/dry cleaning packaging before returning clothes to the closet, and transferring dry cleaning from wire hangers to the wooden or cloth ones provided for guests
Turndown by the butlers is made while guests are out of the room to ensure everything is ready, neat and clean for guest’s return. A basic amenity is provided;
Providing a guest itinerary at start of stay, and an updated daily one each evening at turndown if there are any changes,
Late afternoon/early evening butler led cocktail making class and cocktail hour featuring a signature cocktail
Offering a basic travel care package the day before departure and placing it in the guest room during turndown the night before the guest departs;
Speed dial buttons on the telephone go to the Butler Coordinator (BC) and emergency
BC answers calls by the third ring, greeting guests by name and with courtesy
BC logging all requests and relaying them immediately
BC following up to ensure guest requests are filled
The White Board is kept up to date to manage guests’ activities and requests
Butlers are very professional in their behavior, observing the emotional tone/body language of the guests and responding appropriately
All butler personnel maintain discretion, quietly observing and attending to guests’ needs
Guest follow-up by the butler, inviting to return based on some event that aligns with their preferences
Extra special touches are made to wow guests, based on personal preferences
All guest requests are addressed within minutes. If the request is complex, it is acknowledged promptly and then worked on.
BCs follow up on and escalate guest requests if not attended to within half an hour
Butlers are equipped to handle secretarial, technological, and business center service requests
The Butler Department and its personnel are well-regarded by fellow employees, management, and guests, fostering mutual support and cooperation.