Butler - Villa Services

Wynn Resorts • Las Vegas, NV

102d

About The Position

The Villa Service Butler is responsible for providing exceptional personalized service to all Villa Suite guests. A Butler sets priorities, anticipates needs, and simultaneously manages multiple tasks while being detail orientated and courteous. A Butler proactively seeks new ways to impress our VIP guests, creates solutions to problems, and reacts to requests, comments, or challenges efficiently and according to company standards. A Butler is well-organized and conducts him/herself with integrity and accountability at all times.

Requirements

• At least 2 years of Food and Beverage experience preferable in gourmet fine dining.
• Good knowledge of food service, wine, and bartending skills.
• Ability to work efficiently within a team environment.
• Respectful and courteous team player.
• Positive, 'whatever it takes' attitude and ability to maintain a positive attitude during stressful periods.
• Open mind and willingness to learn new processes, concepts and ways of approaching guests and coworkers.
• Excellent communication skills and effective listening skills with strong decision-making abilities.
• Ability to communicate in English with guests, management, and other employees; additional foreign language a plus.
• Ability to manage multiple tasks and be detail oriented while maintaining service integrity.
• Availability to work all shifts and days, with willingness to work beyond the average work day of 8 hours.
• Ability to maintain the highest level of confidentiality at all times regarding guests and staff.
• Well groomed and professional appearance.
• Combination of education equivalent to graduation from high school (High school diploma) or any other combination of education, training and experience that provides the required knowledge, skills and abilities.
• Must be at least 21 years of age or older and able to perform all essential functions of the position.
• Ability to obtain and maintain any licensing or active work cards required for this position.

Responsibilities

• Preparing and setting-up arrival Villas/Suites and/or Gaming Salons according to guest or Host preferences.
• Ensuring all Villa/Suite set-ups, inspections, tours, and restocks are completed according to Villa Services standards.
• Greeting and escorting guests to and from their Villa/Suite and their preferred destinations.
• Performing and facilitating all valet services including but not limited to: unpacking/packing luggage, logging laundry and dry cleaning, pressing and steaming and shoe polishing.
• Arranging all in-room or Spa and Salon services.
• Responsible for all Food & Beverage services in the Villas/Suites and Gaming Salons including: picking-up, delivering, and serving food & beverage orders; bartending; bussing; organizing and coordinating cocktail events or receptions.
• Coordinating transportation pick-ups or drop-offs and procuring off-property guest requests.
• Arranging all Concierge and Business Service needs including: booking dinner, spa, salon, golf and show reservations; setting up laptop, printer, or Wi-Fi connections; packaging and shipping; photocopy and printing.
• Initiating and engaging in conversation in a professional and friendly manner while maintaining confidentiality at all times.
• Actively communicating and assisting all supporting departments to gain entry to the guest rooms as needed and reporting guest issues or requests and following up to ensure completion.
• Communicating information received from guests, hosts, peers, and management in a clear and professional manner.
• Maintaining the Wynn standards of service with guests and co-workers at all times.
• Looking for opportunities to assist peers, guests, other departments or leaders at all times.
• Ensuring the Wynn standards of cleanliness and appearance for all areas and maintaining a safe and pristine work environment for all.
• Understanding safety is a priority and always following department and company safety and health code standards.
• Knowing and adhering to Wynn policies and procedures, embracing company culture, and taking pride in the Resort and amenities.
• Being well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests.
• Attending required meetings and training classes and incorporating knowledge gained into daily work practices.
• Performing all other job related duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees