Butler Runner - Villa Services

Wynn Resorts • Las Vegas, NV

102d

About The Position

Assists the Butler team in all aspects of food service, including but not limited to: picking up food orders from both front and back-of-house, completing timed orders, doing dish pick-ups and restocks in Villas/Suites, as well as servicing food and drink orders in Baccarat. Maintains equipment par levels in all Butler-serviced areas of operation. Assists Butlers and guests with all valet services by logging laundry and dry cleaning; dropping off and picking up laundered items; pressing and steaming; and shoe polishing. Delivery of show tickets, shipping or shopping items, confirmation letters, etc. both to guest rooms and/host office. Responsible for organizing, restocking, and maintaining health code standards in all Villa services pantries and Butler serviced areas, as well as ensures proper washing, cleaning and polishing of all Villa Services equipment. Communicates daily requisitions and supply orders as needed. Supports the team by reporting any guest issues or requests to the appropriate team member or supporting department and ensures this is communicated in the shift pass-down. Maintains the Wynn standards of service to guests and co-workers; looks for opportunities to assist peers, guests, other departments or leaders at all times. Solution oriented, avoiding conflict and gossip, stays on task and promotes teamwork. Ensures the Wynn standards of cleanliness and appearance for all areas and maintains a safe and pristine work environment for all. Understands safety is a priority and always follows department and company safety and health code standards. Knows and adheres to Wynn policies and procedures, embraces company culture, and takes pride in the Resort and amenities. Is well-versed in the Resort and Hotel features and services including all outlets, hours of operation, activities, and events available to guests. Attends required training classes and incorporates new standards, service knowledge, and safety into daily work practices. Performs all other job related duties as assigned.

Requirements

• Previous experience in the Food & Beverage industry as a Server, Food Runner, or Busser is preferred.
• Candidate must be able to work efficiently within a team environment.
• Must possess a positive, 'whatever it takes' attitude.
• Must be able to work effectively in stressful, high-pressure situations.
• Must have an open mind and willingness to learn new processes.
• Must possess excellent communication skills.
• Must be able to communicate in English with guests, management, and other employees.
• Must be able to manage multiple tasks and be detail-oriented.
• Must be well organized and efficient while anticipating operational needs.
• Requires a willingness to work beyond the average work day of 8 hours.
• Willingness to maintain the highest level of confidentiality regarding guests and staff.
• Must be well groomed and professional.
• Must be at least 21 years of age or older.
• Must be able to obtain and maintain any licensing or active work cards required.

Responsibilities

• Assists the Butler team in all aspects of food service.
• Maintains equipment par levels in all Butler-serviced areas of operation.
• Assists Butlers and guests with all valet services.
• Delivery of show tickets, shipping or shopping items, confirmation letters, etc.
• Responsible for organizing, restocking, and maintaining health code standards.
• Communicates daily requisitions and supply orders as needed.
• Supports the team by reporting any guest issues or requests.
• Maintains the Wynn standards of service to guests and co-workers.
• Ensures the Wynn standards of cleanliness and appearance for all areas.
• Understands safety is a priority and follows safety and health code standards.
• Knows and adheres to Wynn policies and procedures.
• Is well-versed in the Resort and Hotel features and services.
• Attends required training classes and incorporates new knowledge into daily work practices.
• Performs all other job related duties as assigned.

What This Job Offers

• Number of Employees: 5,001-10,000 employees