Butler-Part Time

Bally's Chicago•Atlantic City, NJ

About The Position

Responsible for providing luxury suite guests with information and exceptional service to accommodate and ensure a successful visit. He/she will be hospitable and has a sincere desire to provide the best possible service for each guest. Acts in a professional manner. Anticipates as well as expedites, organizes as well as implements, delegates as well as does. The Butler is most often the first and last point of contact for the guest and is regarded as a true ambassador for the property. Promotes positive guest relations by proving high quality service.

Requirements

Excellent personal appearance and ability to present oneself.
Butlers must be prompt, courteous and organized, honest, trusting and trust-worthy, friendly, but not familiar, and reliable.
Highly self-motivated, dynamic personality. Excellent human relations skills.
Must be highly flexible and committed to adapt to schedule changes and demands. Food and Beverage experience in hotel industry essential

Responsibilities

Handles guests’ requests and questions in a professional manner.
Effectively handles cash, credit cards, gift certificates, comps and room charge transactions for services and retail products.
Recommends and up-sells services and products that fit the guests’ needs.
Ability to describe in an articulate manner the spa offerings and their benefits.
Offers the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
Demonstrates respect, sensitivity and concern for guests’ needs in a professional manner.
Maintains an understanding of the spa industry and spa philosophy (balance, relaxation, unity, and a healthy lifestyle.
Ensures that guests’ services are started on time.
Maintains a clean, safe, stocked, and well-organized work area.
Follows proper opening and closing procedures.
Assists in the training of new employees.
Performs other duties as assigned.