Butler Manager

BHC•Charleston, SC

23h•Onsite

About The Position

The Butler Manager serves as a senior ambassador for The Charleston Place and provides leadership, oversight, and strategic direction to the Butler team. This role holds full ownership of the guest experience within the Butler program, ensuring consistently exceptional, personalized, and anticipatory service. The Butler Manager leads by example, utilizing pre‑arrival knowledge, in‑person engagement, and operational insight to deliver seamless, high‑touch experiences while upholding brand standards and operational excellence. Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters.

Requirements

3-5 of proven leadership experience in luxury hospitality or high‑touch guest services
Exceptional customer service and guest relationship management skills
Works well under pressure, with strong multitasking abilities and a team‑focused mindset
Extreme attention to detail, strong organizational skills, and the ability to think strategically
Ability to coach, develop, and motivate a high‑performing service team
High emotional intelligence with the ability to connect with diverse guests and colleagues
Strong problem‑solving abilities, including conflict resolution and service recovery
Knowledge of front‑of‑house and back‑of‑house hotel operations
Clear, professional communication skills—both written and verbal
Ability to adapt quickly, take initiative, and lead through change

Responsibilities

Serves as a visible ambassador of The Charleston Place and BHC in all guest, colleague, and vendor interactions
Leads, coaches, and supervises the Butler team, setting expectations and driving accountability
Oversees guest assignments and ensures both expressed and unexpressed guest needs are anticipated and fulfilled
Maintains communication with guests pre‑arrival, during their stay, and post‑departure
Ensures guest rooms are curated to individual preferences and luxury service standards
Oversees welcome experiences, in‑room services, and fond farewells for Butler‑assigned guests
Ensures proper execution of elevated services such as packing/unpacking, evening aperitifs, and special amenities
Owns guest experience outcomes, including service recovery and escalation when necessary
Coordinates closely with Housekeeping, Engineering, Front Office, and other departments
Supports the planning and execution of special guest recognition and VIP experiences
Creates staffing plans and leads coverage during peak times, including evenings, weekends, and holidays
Monitors performance metrics, guest feedback, and service opportunities to continually enhance the Butler program
Ensures team alignment with hotel objectives and consistently exceeds guest expectations
Practices preventative safety procedures daily and ensures compliance across the team
Maintains professionalism, composure, and leadership presence in high‑pressure situations
Performs additional duties as assigned to support hotel operations