Butler Assistant (Part Time)

Jamul Casino

About The Position

Essential Duties and Responsibilities The following and other duties may be assigned as necessary: Provide friendly and helpful service to all guests. Oversee, support, and direct Assistant butlers. Complete sales to guests including taking money, counting back the appropriate amount of change, correctly processing, and validating comps, and appropriate operation of POS System, cash bag or bank. Provide a superior and personal level of service to guests according to department standards. Responsible for assigned Suite function from start to end. Assisting with Hospitality and/or Bar set-up and service. Prepares and works with kitchen on timing of courses. Shows the guest the utmost courtesy and the willingness to take care of their needs by meeting and interacting with group contacts and their guests throughout their visit. Suggests dining and entertainment throughout the casino and resort and makes the appropriate reservations. Is the first point of contact between the guest and any needs or request they may have, acts as a personal concierge, and communicates with Front Desk, EVS, Spa, and any other venues or departments needed to make their stay a fun and enjoyable one. Upholds and maintains AAA standards of service and creates a personal relationship with guests. Follow appropriate food handling procedures to ensure safe, quality products. Maintain cleanliness/appearance of assigned area/suite, stock/restock supplies, and complete side duties according to department standards. Participate as a team member with all Assistant Butlers, Management, Supervisors, and Kitchen staff in maintaining a smooth and efficient operation. Reports to work on time as scheduled. Meet department uniform, appearance, and grooming requirements. Coordinates and set-up amenities in the assigned suite. Must adhere to regulatory, department and company policies. Perform all job duties in a safe and responsible manner. Perform other job related and compatible duties as assigned. Responsible for fostering a fun environment Responsible for being a gracious host to all guests and team members Perform tasks to ensure an attractive and safe physical appearance of working areas, including cleaning and sanitizing all areas. Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter. Other duties and responsibilities may be assigned, as necessary.

Requirements

Must be 21 years of age.
High school diploma or equivalent
Wide knowledge of food, fine dining, bar set-up, and service, wine & spirits.
Must possess excellent interpersonal skills
Guest service, good grooming, and oral communication skills
Available to work required schedule which may include nights, weekends, holiday, and overtime as needed
Must be able to acquire and maintain appropriate gaming license

Nice To Haves

Bilingual is preferred
Proficiency in the Spanish and/or Tagalog languages is highly preferred.

Responsibilities

Provide friendly and helpful service to all guests.
Oversee, support, and direct Assistant butlers.
Complete sales to guests including taking money, counting back the appropriate amount of change, correctly processing, and validating comps, and appropriate operation of POS System, cash bag or bank.
Provide a superior and personal level of service to guests according to department standards.
Responsible for assigned Suite function from start to end. Assisting with Hospitality and/or Bar set-up and service.
Prepares and works with kitchen on timing of courses.
Shows the guest the utmost courtesy and the willingness to take care of their needs by meeting and interacting with group contacts and their guests throughout their visit.
Suggests dining and entertainment throughout the casino and resort and makes the appropriate reservations.
Is the first point of contact between the guest and any needs or request they may have, acts as a personal concierge, and communicates with Front Desk, EVS, Spa, and any other venues or departments needed to make their stay a fun and enjoyable one.
Upholds and maintains AAA standards of service and creates a personal relationship with guests.
Follow appropriate food handling procedures to ensure safe, quality products.
Maintain cleanliness/appearance of assigned area/suite, stock/restock supplies, and complete side duties according to department standards.
Participate as a team member with all Assistant Butlers, Management, Supervisors, and Kitchen staff in maintaining a smooth and efficient operation.
Reports to work on time as scheduled.
Meet department uniform, appearance, and grooming requirements.
Coordinates and set-up amenities in the assigned suite.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
Responsible for fostering a fun environment
Responsible for being a gracious host to all guests and team members
Perform tasks to ensure an attractive and safe physical appearance of working areas, including cleaning and sanitizing all areas.
Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter.
Other duties and responsibilities may be assigned, as necessary.