Jimmy's Pub - Busser

Ojai Valley Inn•Ojai, CA

2d•Onsite

About The Position

The Busser is responsible for providing exemplary service in the Ojai Valley Inn Restaurants. Duties include; clearing and resetting dining tables, refreshing drinks, and responsible for set up and break down of the restaurant. The Busser is ideally positioned to enhance the guest experience and plays an essential role in the resort’s goal of exceeding high guest expectations. Remaining constantly aware of the restaurant environments, engaging with guests, anticipating their needs and taking initiative to improve their stay will be focus areas for the Busser. STANDARD SPECIFICATIONS: Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

Requirements

Possess a positive, outgoing and friendly Personality
Ability to follow the OVI standards of Presentation
Ability to follow the OVI standards of Body Language
Ability to follow the OVI standards of Verbiage
Ability to work cohesively with other employees as part of a team
High school graduate
Reading, writing, and oral proficiency in the English Language
Ability to work a flexible workweek including nights, weekends and holidays
Excellent people skills
Ability to communicate in English with guest/visitors, community contacts, industry contacts, management and co-workers to their understanding
Ability to work productively with other operating departments
Ability to handle obstacles in a positive and professional manner, and to effectively communicate these problems, along with suggested solutions to the Manager
Maintain professional appearance, behavior, integrity, and openness to employees and guests
Ability to prioritize and organize work assignments
Ability to follow directions
Be active in the role of safety and security
Be cognizant of all emergency-reporting procedures
Ability to be a clear thinker, analyze and resolve problems exercising good judgment
Ability to focus attention to details
Ability to remain calm and courteous in demanding and difficult customer situations
Ability to work evenings and weekends, when business requires
Knowledge of the OVI’s philosophy and practices
Ability to provide clear and pleasant telephone communication to all callers
Knowledge of hotel’s standards, policies and procedures
Ability to work cohesively with other departments as part of a team
Ability to maintain discretion and confidentiality of all guests and pertinent Inn information
Ability to continuously stand and walk
Ability to negotiate asphalt, grass, carpeted floor, tiled floor and steps from one moment to the next
Occasional sitting for completion of paperwork
Stair climbing
Reaching to floor to pick up items (squatting, or forward bend with shoulder flexion)
One arm in repetitive midline crossing and flexion/extension to serve guests
Ability to bend for many tasks
Ability to kneel, half-kneel hands/knees for cleaning tasks
Pushing/pulling heavy items such as carts loaded with tables and chairs etc.
Ability to lift floors, chairs, tables, ramps, tubs of wine on ice, risers, oriental screen, and heavy furniture
Ability to lift or move objects up to 50 lbs
Rooms are often dimly lit
Good sight and balance needed for negotiating varied floor surfaces while carrying heavy objects, pushing/pulling heavy carts, and carrying hot fluids (coffee and tea)
Speech and hearing to interact with guests
Sight for completion of paperwork & tasks
Fine motor skills are needed for writing guest checks and folding napkins

Responsibilities

Clearing and resetting dining tables
Refreshing drinks
Setting up and breaking down the restaurant
Enhancing the guest experience
Remaining constantly aware of the restaurant environment
Engaging with guests
Anticipating guest needs
Taking initiative to improve guest stay
Maintaining a friendly yet unobtrusive manner with all guests throughout their dining experience
Attending all required meetings
Ensuring all Human Resource policies and practices are applied consistently while adhering to all Federal, State and Local laws
Promoting teamwork and foster a harmonious working climate
Promoting good public relations and handle complaints or concerns of guests
Recognizing and address potential intoxicated, disruptive or undesirable guests
Properly handle and report employee guest accidents
Responding properly to any hotel emergency or safety situation
Performing other tasks or projects as assigned by the Manager, resort management, and staff
Constantly monitoring appearance, attitude and degree of professionalism to ensure strict adherence to the OVI’s standards of quality service
Following proper payroll and uniform procedures
Offering guests of the restaurant an enjoyable, expertly served beverage/dining experience conforming to Service and Training Manual
Informing the Host/est when a table has been completely re-set
Ascertaining a guest’s satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved
Checking schedule on a regular basis for arrival times and changes in them
Being aware of appearance, quality of work, and attitudes with guests
Wearing proper uniform and maintain high standard in regards to personal appearance as outlined in the Employee Handbook
Arriving at your work area at time listed in schedule
Reporting unsafe conditions to management
Respecting guest confidentiality
Setting up function rooms with equipment for functions according to contracts received from Food & Beverage
Anticipating and service the guest’s needs before requests are necessary
Providing quick and attentive assistance to any mishap in the restaurant
Breaking down any displays or side station when needed
Assisting servers when needed
Maintaining a cooperative, professional working style with supervisors and fellow workers
Performing all job related tasks with utmost concern for equipment and safety for oneself and fellow workers
Ensuring the cleanliness and orderliness of all storage rooms
Keeping linen regularly stocked and to take dirty linen to the laundry area
Hanging skirts properly, set-up and skirt risers, tables, etc. when needed
Assisting guests whenever they request assistance
Working weekends as scheduled