Busser - TAO

Mohegan Sun•Uncasville, CT

72d

About The Position

This position is responsible for assisting the Floor & Cocktail Servers in steps of guest service, resets tables in a speedy, professional and effective manner. Interacting with the dining room/lounge guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Requirements

Previous hospitality experience.
Previous busser experience.
Experience in a high-volume restaurant/nightclub/lounge.

Responsibilities

Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Anticipates and accommodate the needs of the guests.
Maintains the general cleanliness and orderliness of the tables.
Communicates the needs of the guests to Front-of-House and Heart-of-House support staff, servers, managers and chefs.
Delivers, fills, re-fills water, as requested by guests and/or directed by servers.
Clears and resets tables, cleans table area, including banquettes, during service.
Helps ensure guest satisfaction through active participation in service.
Maintains general cleanliness of stations and entire venue.
Complies with Department of Health and company sanitation standards.
Properly sets-up floor and side stations, performs side-work and other opening/closing procedures as directed by management, including:
Makes sure all tables and chairs/banquettes are clean and free of debris
Sets tables with proper settings
Wipes down chairs, tables and banquettes
Stocks side-stations with prescribed supplies
Performs opening side-work as prescribed
Performs closing side-work as prescribed
Participates in, when available, marking tables for upcoming courses (apps, entrees, desserts).
Attends and participates in daily pre-service meetings.
Participates in any training sessions or departmental meetings.
Reports all breakage, damage of equipment or furniture immediately to management.
Learns by listening, observing other team members and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.