Busser/Runner

The Heartwood at Vassar•Poughkeepsie, NY

1d•Onsite

About The Position

At Olympia Hospitality, we are a community dedicated to making a difference every day, fostering a fun, supportive environment where growth is continuous and success is celebrated. Our values include continuous improvement, accountability, concern for others, and trust, promoting a culture of collaboration and integrity. We are looking for passionate and driven individuals ready to thrive. The server assistant role focuses on safely and efficiently providing excellent customer service, ensuring guests have a positive dining experience that encourages loyalty and positive word-of-mouth. We encourage proactive engagement with guests to anticipate their needs. Olympia Hospitality is a family-first organization committed to employee well-being, offering comprehensive support for health, wellness, future planning, and overall satisfaction. We are a values-driven organization dedicated to creating an environment where every team member can achieve a fulfilling, balanced, and supported career.

Requirements

Provide high level customer service
Communicate effectively with guests and team members
Follow instructions
Ability to learn quickly
Pay attention to detail
Maintain composure when working under pressure
Demonstrates very good phone skills

Nice To Haves

Prior customer service experience
High school diploma and/or equivalent work experience

Responsibilities

Assist in getting expo line and carry-out supplies ready for service.
Fill condiment containers, ice, and anything else needed for fast execution of meal running.
Know menu, menu prices, composition of food and beverage menu items, familiarity with all daily specials and with proper plating procedures.
Up-sell/suggestively sell food and beverages by describing each item in an appealing way, when necessary.
Provide courteous guest service and respond to guest requests.
Be knowledgeable in POS to ring in order, if necessary.
Confirm the order by repeating back and clarify any doubts, food allergies, or guest concerns before sending the order to the kitchen.
Close guest checks to the appropriate form of payment and file in a safe place until end of shift.
Stock supplies daily: include condiments, plates, glassware, silverware, trays, napkins, flowers, printer paper, check presenters, and pens.
Clean and stock refrigerators with juices, sodas, waters, and milk.