Busser/Food Runner

Happy Does•San Diego, CA

17d•$18

About The Position

The Utility is responsible for: (1) helping to ensure guests receive excellent guest service by delivering food orders from the kitchen to guest tables quickly and accurately, (2) ensuring all plates are prepared and garnished correctly before delivering to tables, (3) maintaining the cleanliness of the expo line, (4) organizing the order tickets and communicating effectively with the back-of-the-house (“BOH”) team to ensure that food orders are prepared properly and efficiently, (5) cleaning and resetting tables after guests leave the restaurant, (6) ensuring the restaurant is stocked with clean silverware, plates and glasses, (7) supporting servers’ table service as directed by the servers and MOD, and (8) maintaining the overall cleanliness of the restaurant and server stations. ESSENTIAL DUTIES & RESPONSIBILITIES Maintain a positive, high, well-balanced energy level throughout the entire shift Have strong interpersonal communication skills in order to greet guests, answer guest questions and address guest concerns in a warm, professional, and accommodating manner Exhibit consistently dependable, reliable, punctual, and trustworthy conduct Provide exemplary guest service on a consistent basis Complete any and all assigned cleaning duties, including stocking and organization Perform all assigned side-work quickly and efficiently Properly set up and break down stations before and after operating hours Expediter/Food Runner Responsibilities Ensure all plates are prepared and garnished correctly before delivering to tables Ensure guests have everything they need on the table including proper silverware, napkins and share plates when delivering food Work with servers and BOH to quickly correct any guest concerns regarding food orders, quality, and presentation Keep expo station clean, organized and well stocked Ensure all utensils are polished and well stocked Assist all servers, bartenders, and managers with carrying of plates Communicate food orders to BOH employees, paying attention to priority tickets, allergies, and special requests Busser Responsibilities Clean and reset tables after guests leave the restaurant Remove dirty utensils and replenish, as needed Ensure the restaurant is stocked with clean silverware, plates, and glassware Keep service stations clean Assist servers with food delivery and other table service duties as directed by the servers and MOD Take out trash Bring bus tubs back to the kitchen when they are full Move tables, chairs, and furniture to accommodate guests as needed

Requirements

Maintain a positive, high, well-balanced energy level throughout the entire shift
Have strong interpersonal communication skills in order to greet guests, answer guest questions and address guest concerns in a warm, professional, and accommodating manner
Exhibit consistently dependable, reliable, punctual, and trustworthy conduct
Provide exemplary guest service on a consistent basis
Complete any and all assigned cleaning duties, including stocking and organization
Perform all assigned side-work quickly and efficiently
Properly set up and break down stations before and after operating hours
Knowledge of Teamwork and Toast POS system
Ability to read, write and speak the English language to interact with guests, the public, and coworkers
Proficient verbal communication skills
Ability to work under pressure and professionally deal with stressful situations during busy periods in a loud, busy, and crowded environment
Strong interpersonal skills to provide overall guest satisfaction
Must have strong knowledge of food menus
Must have the ability to carry multiple plates at one time sometimes using a large tray and tray jack
Knowledge of proper food handling requirements
Knowledge of bar and kitchen items
Basic mathematical skills
Knowledge of daily maintenance and cleaning of venue
Must have knowledge of all required legal documents, i.e., A.B.C., Health Department, Police, City, Etc.
High School Diploma or GED equivalent optional
Minimum of one year’s experience in a fast-paced restaurant/bar
Must be at least 18 years old.
Food Handlers Card
ABC Service Certification
Must be able to work in an environment with constantly elevated temperatures
Must be able to work and move quickly in a tight-space environment in a safe manner without disrupting other employees
Must be able to lift at least 50 lbs.
All employees must wear the proper uniform and maintain a neat, clean, and well-groomed appearance in accordance with the Company’s grooming standards.

Nice To Haves

CPR certification and/or First Aid training preferred
Applicants with additional language skills preferred

Responsibilities

delivering food orders from the kitchen to guest tables quickly and accurately
ensuring all plates are prepared and garnished correctly before delivering to tables
maintaining the cleanliness of the expo line
organizing the order tickets and communicating effectively with the back-of-the-house (“BOH”) team to ensure that food orders are prepared properly and efficiently
cleaning and resetting tables after guests leave the restaurant
ensuring the restaurant is stocked with clean silverware, plates and glasses
supporting servers’ table service as directed by the servers and MOD
maintaining the overall cleanliness of the restaurant and server stations
Ensure guests have everything they need on the table including proper silverware, napkins and share plates when delivering food
Work with servers and BOH to quickly correct any guest concerns regarding food orders, quality, and presentation
Keep expo station clean, organized and well stocked
Ensure all utensils are polished and well stocked
Assist all servers, bartenders, and managers with carrying of plates
Communicate food orders to BOH employees, paying attention to priority tickets, allergies, and special requests
Remove dirty utensils and replenish, as needed
Assist servers with food delivery and other table service duties as directed by the servers and MOD
Take out trash
Bring bus tubs back to the kitchen when they are full
Move tables, chairs, and furniture to accommodate guests as needed