Pool Server Assistant

The Ballantyne Hotel & Spa, Charlotte•Charlotte, NC

9h•Onsite

About The Position

The Busperson plays a vital role in ensuring a seamless dining experience for our guests. The primary responsibility is to maintain a clean and organized dining area, supporting our servers and ensuring a positive guest experience.

Requirements

Ability to work in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to work effectively as part of a team.
Excellent communication and interpersonal skills.
Ability to lift and carry trays and other items.
Flexibility to work various shifts, including weekends and holidays.
At least 18 years of age
Must be able to speak, read and write English and have basic food/beverage knowledge
High school diploma or GED

Nice To Haves

Previous experience in a restaurant or hospitality setting preferred
Communication in other languages is helpful
Must be able to work well under pressure while retaining tact and composure when dealing with upset guests

Responsibilities

Set tables according to established standards, including linens, silverware, glassware, and condiments.
Clear and reset tables promptly after guests leave, removing dirty dishes and debris.
Restock side stations with necessary supplies.
Clean and sanitize tables, chairs, and other dining surfaces.
Sweep and mop floors to maintain a clean and safe environment.
Assist with cleaning and organizing the back-of-house areas.
Refill water glasses and coffee/tea pots as needed.
Assist servers with beverage service, including carrying trays and delivering drinks.
Interact with guests in a friendly and professional manner.
Anticipate guest needs and respond promptly to requests.
Address guest concerns and questions in a timely manner.