BUL (Business Unit Leader) Punching Sales desk

Wilson Tool International•Hugo, MN

7d•Onsite

About The Position

The Business Unit Leader for the Punching Sales Desk, Sales Desk Administration, and Returns Specialist/Specials Expeditor teams plays a vital leadership role in supporting Wilson Tool’s mission, values, and operational standards. This position is responsible for guiding high‑performing teams, driving workflow efficiency, and ensuring the accurate and timely completion of customer quotes and orders. The ideal candidate is a leader who excels at communication, coaching, and strategic problem‑solving. They will foster a culture of accountability, continuous improvement, and cross-departmental collaboration while managing personnel, and processes in a fast-paced, customer‑focused environment.

Requirements

3 or more years of experience on the Punching Sales Desk.
Strong leadership skills and the ability to mentor, coach, and create a successful work environment.
Thorough knowledge of product and processes, acceptable standards, and procedures.
Technical knowledge, problem-solving skills, and the ability to train others.
Supervisory experience and/or demonstrated supervisory skills.
Exceptional communication skills are essential to collaborate effectively with cross‑functional teams including Production, Management, Sales Desk, Design Engineering, and other departments.
The leader must be able to convey expectations clearly and foster productive relationships at all levels.
Strong judgment and analytical skills are required to effectively address issues related to products, people, and processes.
The ability to troubleshoot, make sound decisions, and maintain professionalism under pressure is critical to success.

Responsibilities

Workflow & Operations Management Oversee and coordinate daily work to ensure timely, and efficient processing of quotes and orders.
Direct workflow, establish and communicate standards, and implement processes that drive accuracy and productivity.
Monitor and adjust to maintain consistent output and service levels.
Quality Assurance Guarantee the quality and accuracy of all work produced within the department.
Maintain and enforce adherence to company standards and procedures.
Provide ongoing training to ensure strong product and process knowledge.
Collaboration Partner with internal teams to support seamless work progression throughout the organization.
Proactively address obstacles and partner with peers to resolve issues impacting workflow or customer experience.
Onboarding, Training & Development Lead onboarding of new employees and ensure effective training on systems, processes, standards, and company policies.
Develop assistant supervisors and technical support staff to strengthen departmental leadership capabilities.
Foster a learning culture focused on continuous improvement and skill development .
Coaching, Accountability & Performance Management Provide consistent coaching, feedback, and mentoring to support employee growth and align performance with company goals.
Hold employees accountable for productivity, quality, and professional behavior.
Recognize and celebrate strong performance.
Ensure timely and fair completion of performance evaluations.
Issue Resolution & Communication Address employee concerns, resolve issues promptly, and escalate matters when needed.
Maintain open, transparent communication channels with employees and leadership.
Lead daily briefings and communicate departmental updates, new policies, and company initiatives.
Support continuous improvement initiatives and operational optimization.
Perform other duties as assigned by management to support business needs.