Business Travel Sales Manager

HRI Hospitality • San Jose, CA

20d

About The Position

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Here at the Aloft by Marriott, we move to our own beat, and we create bold, open and vibrant environments that bring people together. Aloft is the next generation of hotel, using technology and design to enhance experiences and move at the pace of our guests. Our Aloft Santa Clara family is made up of unique, motivated, and growth-oriented individuals such as yourself! Without true talent, we could never be successful in the lifestyle space. You are unique, and that is exactly why we want your application! Come see what makes the Aloft brand, and this team in particular, such a fun way to grow your career. Job Title: Business Travel Sales Manager Department: Sales and Marketing Supervision Exercised: None Supervision Received: Director of Sales and Marketing

Requirements

• Previous hospitality experience is required preferably at a hotel brand such as Hilton, Marriott, Hyatt etc.
• 1 year of previous hotel sales experience is preferred, or minimum of 2 years in a hotel management position.
• Proficiency in computer programs including: Microsoft Office is required.
• Ability to clearly and pleasantly communicate in English with guests, management and co-workers both in person and by telephone/email is required.
• Strong interpersonal and customer service skills are essential.
• The ability to address guest needs and concerns in a diplomatic fashion that leaves guests satisfied is key to success.
• Ability to assess a problem, then recommend and implement creative and effective solutions is required.

Nice To Haves

• Proficiency in Delphi is preferred.
• Experience in negotiating contracts and attracting new business highly preffered.

Responsibilities

• Assist sales team in achieving and exceeding budgeted goals in guestroom revenue, profit and occupancy for the total hotel
• Effectively communicate with Director of Sales and/or Director of Revenue to review opportunities that impact revenue goals
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s)
• Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
• Travel locally to conduct outside calls, promote the hotel and review competition reader boards to develop leads
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Arrange site inspections of the hotel for new accounts
• Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects
• Respond to all sales inquiries within 24 business hours
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
• Responsible for negotiating sales contracts and the implementation and set up as required
• Analyze historical, current and future hotel/market trends and develop strategies to maximize occupancy and average rate of hotel through creative and selective selling
• Assist in the development of the annual budget and quarterly owner reviews
• Participate in management meetings to discuss budget, forecast and rate
• Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction
• Participate in hotel weekly staff meeting, if applicable
• Adjust work schedule as needed to meet the business demands, which may include hours in early morning, evening and/or weekend hours
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed