Business Transformation Strategist

Church Mutual Insurance Company, S.I. • Merrill, WI

2d

About The Position

We are seeking an experienced and highly capable business operations leader to
support enterprise-wide transformation initiatives within our Property &
Casualty (P&C) organization. This individual will play a critical role in
advancing operational effectiveness, enhancing policy lifecycle processes,
facilitating systems and vendor integrations, and driving strong execution
across complex initiatives. This role requires deep knowledge of the P&C
regulatory environment, strong commercial lines expertise, and the ability to
operate with significant responsibility while influencing cross-functional teams
in a matrix environment.

Requirements

• Minimum 10 years of experience in the Property & Casualty insurance industry.
• At least 7 years of experience specifically in Commercial Lines insurance.
• Demonstrated experience working with multiple policy administration systems, including hands-on configuration, rules development, workflow optimization, or system design.
• Strong knowledge of the multi-state regulatory environment across commercial insurance; experience with filings, compliance, and regulatory interpretation is highly preferred.
• Deep understanding of the policyholder lifecycle, including system touchpoints, operational dependencies, and compliance considerations.
• Experience with systems integration projects, cross-platform workflows, data movement, and vendor system connectivity.
• Proven ability to lead through influence in a matrix environment, driving outcomes without direct reports.
• Experience in vendor management, including evaluation, negotiation, and ongoing oversight.
• Exceptional communication, executive presence, and stakeholder management skills.

Nice To Haves

• Experience with enterprise transformation initiatives or large-scale modernization efforts.
• Knowledge of underwriting operations, digital workflow tools, or automation strategies.
• Experience collaborating with technical teams (IT, architecture, data).

Responsibilities

• Identify high-visibility, high-impact business transformation initiatives spanning underwriting, operations, systems, and regulatory compliance.
• Serve as a strategic advisor to the SVP and executive team.
• Drive improvements across the full policyholder lifecycle, including quoting, underwriting, issuance, servicing, billing, claims interfaces, and renewals.
• Oversee or coordinate activities related to multiple policy administration systems, including configuration, workflow design, rules management, and system enhancements.
• Partner closely with IT, product, underwriting, operations, and vendor partners to ensure cohesive systems integration and smooth implementation of enterprise initiatives.
• Ensure regulatory compliance across multiple states by maintaining a deep and current understanding of state-specific rules, filing requirements, advisory bureau changes, and operational impacts.
• Manage and influence project teams in a matrixed environment without direct supervisory authority, ensuring accountability, alignment, and delivery of outcomes.
• Evaluate vendor performance, negotiate scope, and coordinate deliverables to ensure successful operational results.
• Develop and deliver executive-level presentations, reporting, and recommendations to senior leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed