Business Transformation Strategist

Truist • Orlando, FL

1d • Onsite

About The Position

The Business Transformation Strategist translates the Line of Business vision into actionable, value-driven change initiatives for the Truist Care Center. This role owns the development of business cases, demand intake, and progression of initiatives through the formal change funnel, ensuring strategic alignment, financial rigor, and enterprise impact. The strategist provides portfolio-level oversight of approved projects, tracking progress from ideation through benefits realization and feeding outcomes into the executive performance narrative. In partnership with business and operational leaders, the role also provides insight into Care Center capabilities and contributes to operating model design to optimize the business’s rhythm, effectiveness, and long-term performance. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) This position is office-centric 5 days a week in one of our Truist hubs.

Requirements

• Bachelor's degree and five to seven (5-7) years of related experience or an equivalent combination of education and experience to include general business management, consulting-type work, or other disciplines related to business management and/or technology.
• In-depth and broad knowledge within own professional discipline, such as finance, project management, change management, strategy development, etc.
• Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services. Ability to lead projects of significant complexity and risk exposure. Ability to exercise judgment in solving technical, operational, and organizational challenges.
• Experience managing a team, including identifying and recruiting talent, managing performance, and making decisions about resource allocation.
• Executive level communication skills, including negotiation, persuasion and ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.

Nice To Haves

• Business case ownership: Experience leading end-to-end development of strategic, ROI-driven proposals.
• Financial modeling expert: Proven track-record building conservative, credible forecasts with clear ROI assumptions.
• Investment rigor: Demonstrated ability to evaluate objective analysis on risk, return, and enterprise value.
• Portfolio leadership: Tracks initiatives through delivery and benefits realization.
• Executive storytelling: Presents cases clearly to senior leaders and governance forums.
• Demand management: Drives intake through formal change and approval processes.
• Operating model insight: Shapes capability and rhythm optimization.
• Strategic translator: Turns vision into executable roadmaps.
• Executive presence: Confident, credible communicator at the C-suite level.
• Enterprise mindset: Aligns transformation to broader business priorities.

Responsibilities

• Manages the intake, planning, business readiness, and execution of large change initiatives.
• Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan.
• Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences.
• As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency.
• Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan.
• Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources, directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader. May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees