Business Transformation, Senior Operations Analyst

MVP Health Care • Schenectady, NY

275d • $90,000 - $95,000

About The Position

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Senior Operations Analyst to join #TeamMVP. This is the opportunity for you if you have a passion for innovation products and staying connected to modern customers and love your community.

Requirements

• Master's degree in a relevant field or equivalent advanced practical experience.
• 5+ years' experience working in business process improvement or operations-focused roles.
• Demonstrated expertise in understanding and meeting complex customer needs.
• Advanced analytical and problem-solving skills.
• Proven ability to lead and coordinate large-scale projects.
• Exceptional attention to detail and ability to work with complex systems.
• Superior communication skills, both written and verbal.
• Strong organizational skills with the ability to prioritize tasks.

Nice To Haves

• Advanced business analysis certification (e.g., CBAP, PMP) is preferred.
• 8+ years' experience working in Health Care, in an operations-focused role.
• Expertise in creating advanced process models and workflows.
• In-depth knowledge of business process improvement methodologies, such as Lean Six Sigma.
• Extensive familiarity with Agile and Scrum methodologies.
• Advanced skills in SQL for querying databases.
• Significant experience with BI tools like Tableau, Power BI.
• Experience with Azure Dev Ops for portfolio management and work tracking.

Responsibilities

• Engage in high-level strategic planning and decision-making, developing long-term operational strategies and uncovering transformative opportunities for improvement.
• Lead projects and teams, providing guidance and mentorship to team members while managing multiple projects simultaneously.
• Oversee the implementation of operational changes, ensuring alignment with organizational goals.
• Prioritize achieving measurable outcomes that align with the organization's strategic objectives.
• Work closely with stakeholders to gather and document business requirements, translating them into clear functional requirements.
• Analyze and improve business processes through a digitally oriented mindset, leveraging tools and data-driven methodologies.
• Develop solutions that are effective and strategically aligned with MVP's business objectives, applying principles of business process re-engineering.
• Manage relationships with key stakeholders, fostering collaboration and ensuring alignment with business objectives.
• Lead the execution of User Acceptance Testing (UAT), managing the testing process and overseeing the resolution of defects.

Benefits

• Growth opportunities to uplevel your career.
• A people-centric culture embracing and celebrating diverse perspectives.
• Competitive compensation and comprehensive benefits focused on well-being.
• An opportunity to shape the future of health care.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Insurance Carriers and Related Activities
• Education Level: Master's degree