In this dual-role position, you will not only design, optimize, and enhance operational processes but also lead a "change squad" dedicated to driving organizational and process transformations. You will apply a consultative mindset to collaborate with operational leaders and other leaders across the firm to, understand their processes, provide expert guidance on potential enhancements, and drive the successful adoption of changes. More specifically, you will work with our external vendors to optimize the way our vendors support our customers. This is a unique opportunity to make a significant impact on both operational efficiency and organizational growth.