Request to Pay - Business Transformation Manager

General Motors•Warren, MI

9d•Hybrid

About The Position

Our Transformation Managers serves as a key leaders in the strategy, deployment, governance, and growth of process optimization and end-to-end visibility. In this role you will get to: Shape and influence company-wide transformation strategies by implementing and enhancing enterprise systems and software solutions Lead teams in the execution of complex process transformation initiatives to achieve end-to-end optimization, operational efficiency, and cost savings Oversee and manage the transformation project lifecycle through Discover, Design, Build, Test, Implement, and Value Realization stages Collaborate with business partners to understand and interpret requirements, align them into actionable roadmaps, and enable specific outcomes with accountability to deliver Lead the identification and development of data enabled insights that support strategic decisions and enable business value Establish a data-driven culture through leadership of advanced analytics solutions while leveraging AI to enable business value Ensure comprehensive adoption of transformation solutions by business functions Deliver meaningful and measurable value, impact and results for the company Provide training and guidance to staff that leverage process transformation methodology and tools Work collaboratively with Finance, IT, and functional operations teams to integrate transformation initiatives and lead change management efforts Collaborate with end-to-end Global Process Owners on establishing KPIs to measure process health, drive transparency across the end-to-end process, connect Global end-to-ends to improve agility & efficiency Collaborate and integrate with a variety of partners representing business functions across GM and outside GM Act as a change agent, using influence, education and persuasion to build relationships and gain support for difficult changes Process Transformation Lead the review and development of end-to-end process documentation on current processes with a view towards continual improvement Perform business process re-engineering, requirements definition, process analysis and design, workflow analysis, and developing as-is and to-be business processes Assist in the identification and development of Key Performance Indicators (KPIs) to objectively and continually assess process performance and determine process health Provide a strategic point of view on where to focus efforts and resources on standardization and process improvement to drive optimal value Support occasional process benchmarking activities with internal and/or external partners Continuous Improvement Identify, define, and prioritize, in coordination with process stakeholders, standardization and process improvement opportunities across the end-to-end process Support process optimization by performing strategic evaluation of existing framework methodology and suggesting improvements Research and identify opportunities to leverage new technologies (such as robotic process automation) to drive efficiencies and business value Project Management Establish, own, proactively manage relationships with all levels of cross-functional stakeholders Lead discussions to ensure information flow, transparency, collaboration and effective execution of process solutions aligned to business needs Consistently deliver quality solutions, monitor progress, manage risk and communicate project progress and outcomes to all levels within the organization Lead the transition of ongoing use, sustainment and governance in partnership with business stakeholders. Provide coaching as needed Key Elements and Focus Areas: Service Innovation – demonstrated experience in service environment (tools and methodologies such as LEAN, OPEX, etc.) Ingenuity – Creativity and desire to innovate with minimal formal guidance Collaboration – Effectively collaborate across the organization including global business units and teams Executive Presence – Ability to tailor communication to audience with aptitude to command a room as a leader

Requirements

Minimum 10+ years of professional experience in Finance, Accounting, Business or related field
A Bachelor’s in Finance, Accounting, Business or a related field
Demonstrated experience as a people leader
Strong client service skills, ability to listen and action the voice of the customer
Vision strategic point of view rethinking existing processes and designing a future state aligned with a newly envisioned operating model
Experience with project and/or program management
Demonstrated ability to work cross functionally in a collaborative, inclusive manner
Ability to leverage organization influence and exercise leadership through others
Effective executive communication skills
Experience leveraging Operational Excellence, Lean, or other structured methodologies to solve complex problems
Maintain effectiveness in continually evolving environment
Willingness to learn and take on new challenges

Nice To Haves

CPA, MBA, or equivalent preferred
Service Innovation – demonstrated experience in service environment (tools and methodologies such as LEAN, OPEX, etc.)
Ingenuity – Creativity and desire to innovate with minimal formal guidance
Collaboration – Effectively collaborate across the organization including global business units and teams
Executive Presence – Ability to tailor communication to audience with aptitude to command a room as a leader

Responsibilities

Shape and influence company-wide transformation strategies by implementing and enhancing enterprise systems and software solutions
Lead teams in the execution of complex process transformation initiatives to achieve end-to-end optimization, operational efficiency, and cost savings
Oversee and manage the transformation project lifecycle through Discover, Design, Build, Test, Implement, and Value Realization stages
Collaborate with business partners to understand and interpret requirements, align them into actionable roadmaps, and enable specific outcomes with accountability to deliver
Lead the identification and development of data enabled insights that support strategic decisions and enable business value
Establish a data-driven culture through leadership of advanced analytics solutions while leveraging AI to enable business value
Ensure comprehensive adoption of transformation solutions by business functions
Deliver meaningful and measurable value, impact and results for the company
Provide training and guidance to staff that leverage process transformation methodology and tools
Work collaboratively with Finance, IT, and functional operations teams to integrate transformation initiatives and lead change management efforts
Collaborate with end-to-end Global Process Owners on establishing KPIs to measure process health, drive transparency across the end-to-end process, connect Global end-to-ends to improve agility & efficiency
Collaborate and integrate with a variety of partners representing business functions across GM and outside GM
Act as a change agent, using influence, education and persuasion to build relationships and gain support for difficult changes
Lead the review and development of end-to-end process documentation on current processes with a view towards continual improvement
Perform business process re-engineering, requirements definition, process analysis and design, workflow analysis, and developing as-is and to-be business processes
Assist in the identification and development of Key Performance Indicators (KPIs) to objectively and continually assess process performance and determine process health
Provide a strategic point of view on where to focus efforts and resources on standardization and process improvement to drive optimal value
Support occasional process benchmarking activities with internal and/or external partners
Identify, define, and prioritize, in coordination with process stakeholders, standardization and process improvement opportunities across the end-to-end process
Support process optimization by performing strategic evaluation of existing framework methodology and suggesting improvements
Research and identify opportunities to leverage new technologies (such as robotic process automation) to drive efficiencies and business value
Establish, own, proactively manage relationships with all levels of cross-functional stakeholders
Lead discussions to ensure information flow, transparency, collaboration and effective execution of process solutions aligned to business needs
Consistently deliver quality solutions, monitor progress, manage risk and communicate project progress and outcomes to all levels within the organization
Lead the transition of ongoing use, sustainment and governance in partnership with business stakeholders.
Provide coaching as needed