Responsible for the development of new and revised systems and procedures for major technology projects to assure business requirements are met. Serves as a liaison with functional departments to assure successful regional, field and/or contact center implementations. Actively seeks ways to apply technology to business processes, including analysis and reporting of data and other sales metrics. Research and provide information on technical trends and competitive practices relative to the business. Responsible for research, planning, and deployment projects for all companies of the Farmers Insurance Group; insures proper development and maintenance of all field staff and agent technology/process standards; insures that proper capacity reporting and planning takes place for all short and long term planned and proposed projects. Assists the Business Technology Director in coaching, guiding and developing other personnel as assigned.