Business Technology Director

AARP • New York, NY

326d • $144,000 - $160,000

About The Position

AARP Services, Inc., founded in 1999, is a wholly-owned taxable subsidiary of AARP. AARP Services manages the provider relationships for and performs quality control oversight of the wide range of products and services that carry the AARP name and are made available by independent providers as benefits to AARP's millions of members. The provider offers currently span health products, financial products, travel and leisure products, and life event services. Specific products include Medicare supplemental insurance; credit cards, auto and home, mobile home and motorcycle insurance, life insurance and annuities; member discounts on rental cars, cruises, vacation packages and lodging; special offers on technology and gifts; pharmacy services and legal services. AARP Services also engages in new product development activities for AARP and provides certain consulting services to outside companies. AARP Media Advertising Network (AMAN), a division of ASI, connects marketers to the largest and most influential 50+ demographic in the country. Anchored by three core properties - AARP The Magazine, AARP Bulletin, and AARP.org - and augmented by special publications, newsletters, digital programs and emerging platforms, our Network delivers an average of 150 million monthly in-home and digital impressions. AMAN drives revenue through media sales in support of AARP's mission and is comprised of four core teams: sales, marketing, research and operations. The Business Technology Director oversees the alignment of AMAN technology initiatives with business goals, organizational standards, and budgetary guidelines. From business process governance to technology roadmaps, this role is the subject matter expert and lead for implementing system upgrades, integrations and onboarding new tools. This position oversees the revenue management tech stack, presents tech updates to leadership, documents business processes and requirements, and ensures that all systems, tools and licenses comply with organizational requirements.

Requirements

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• 8+ years of experience in technology leadership, specializing in Salesforce Sales Cloud, revenue management system implementations, data integrations, and tech stack optimization.
• Familiarity with the media sales industry, including a deep understanding of its unique challenges and opportunities.
• Strong knowledge of current technology trends, software development, and IT infrastructure management.
• Proven experience overseeing technology projects, including budgeting, timelines, and resource allocation.
• Ability to gather, analyze, and communicate business requirements effectively.
• Lead cross-functional teams and manage diverse stakeholders in a matrix environment.
• Strong decision-making and strategic planning capabilities.
• Exceptional writing ability for documentation, SOPs, and training materials.
• Skilled at translating complex technical concepts for non-technical stakeholders and delivering strong presentations to leadership and peers.
• Experience managing vendor relationships, negotiating contracts for technology services, and navigating multi-step internal processes.

Responsibilities

• Leads the management of existing business applications, legacy systems, databases, and web interfaces to meet new and emerging business unit/department needs.
• Acts as a business liaison with technology and vendors to help facilitate and translate business needs into functional requirements.
• Participates in application implementation and development projects.
• Collaborates with senior management to develop and execute strategic technology initiatives that position the organization for success.

Benefits

• 401(k)
• 100% company-funded pension plan
• Health, dental, and vision plans
• Life insurance
• Paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave
• Performance-based and peer-based recognition
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Social Assistance
• Education Level: Bachelor's degree