Business Technology Analyst

Health Care Service Corporation • Chicago, IL

139d • $54,800 - $121,100 • Onsite

About The Position

This Position Is Responsible For Supporting The Areas Technology Needs By Researching, Assisting, And Participating In The Strategy Solutions Technology Delivery Across The Enterprise; Managing Day To Day Key Performance Indicators (Kpis) Within Salesforce And Other Client Relationship Management (Crm) Tools; Including Recording, Tracking, And Generating Weekly Performance Reports; Interacting With All Levels Of Employees, Especially During Employee Onboarding And In Resolution Of Technology Issues.

Requirements

• Bachelor degree and 2 years of experience in consulting, business analysis, or project management role OR 6 years of experience in a healthcare, consulting, business analysis, or project management role.
• Strong communication skills.
• Organization, prioritization, critical thinking, and problem-solving skills.
• Knowledge of communications tools, strategies, and implementation processes.
• Experience analyzing problems, providing recommendations for improvement, and assisting in solution implementation.
• Results-oriented track record in a fast-paced environment.
• Experience facilitating meetings with several attendees and delivering presentations.
• Experience with process documentation/process mapping.
• PC proficiency to include Microsoft Office suite.
• May require occasional travel including overnight stays.
• UAT & Production Verification may occasionally require working nights and/or weekends.

Nice To Haves

• Experience with Jira, CRM tools, preferably Salesforce.
• Previous experience in the healthcare industry.
• Creativity and innovation, analysis and implementation skills and experience.

Responsibilities

• Support technology needs by researching and assisting in strategy solutions technology delivery.
• Manage day-to-day key performance indicators (KPIs) within Salesforce and other CRM tools.
• Record, track, and generate weekly performance reports.
• Interact with all levels of employees during onboarding and in resolving technology issues.

Benefits

• Health and wellness benefits.
• 401(k) savings plan.
• Pension plan.
• Paid time off.
• Paid parental leave.
• Disability insurance.
• Supplemental life insurance.
• Employee assistance program.
• Paid holidays.
• Tuition reimbursement.
• Annual incentive bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Bachelor's degree