This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you want to be part of a high-performing collaborative team troubleshooting technical issues and ensuring client success? You can do that. Ready to connect with clients across multiple industries and work with smart teams to find the best possible solution? As a part of Enterprise Technical Support at Spectrum Business, you can do that. Spectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment. BE PART OF THE CONNECTION No two days are the same as you connect with clients from within our 24/7/365 operations center via phone, trouble ticket, email and client portals. You troubleshoot technical issues for our voice, video, data and managed services by providing step-by-step resolution directions and collaborating with other departments. How you can make a difference: Provide expertise on networking issues, including WAN, LAN, fiber and Voice technologies to ensure uptime. Maintain an accurate database and document complex technical issues for repair teams. Coordinate resolution efforts with NOC, Network Engineering and other teams while keeping clients informed. Avoid future issues by investigating and identifying the root cause of issues. Enhance the client experience through process reviews, analysis and recommendations. Follow this link to learn more about a day in the life of an Enterprise Technical Support team member. WHAT YOU'LL BRING TO Spectrum Business