Business Technical Analyst

Citadel•Exton, PA

59d•Onsite

About The Position

Primary responsibility is to provide support of business information systems across multiple departments. Be the point person on all support related tasks, such as managing the support queue, resolving support issues, and reassigning or escalating when appropriate. Work with business units to coordinate and implement maintenance updates, enhancements, and configuration changes as it relates to the core banking systems, CRM, business workflows, document management, account opening, and internally developed applications. Incumbent will assume responsibility for open tasks/tickets during post-implementation of projects.

Requirements

Five years of work-related experience in Information Technology and/or Business Analysis.
Minimum of three years banking, business and related technical experience preferred.
Experience with Symitar, Jack Henry product suite, Terafina, or job automation software.
Technical experience with Symitar core data processing system, CR< SQL, Document Management, XML, and job schedulers.
Microsoft Windows and Office Suite, SQL proficiency.
Two Year Associate's degree in business or technical related field required.
Ability to multitask and communicate effectively both with IT and Customers
Advanced Analytical skills as it applies to: System analysis and troubleshooting

Nice To Haves

Four Year Bachelor's degree in business or technical related field preferred
Three years work related experience may be substituted in lieu of degree.

Responsibilities

Monitor the IT Operations Support Queue and Assume Level 2 support for any escalated Service Desk Tickets.
Provide support for core banking platforms, including CRM, document management, Workflow, job automation, and account opening.
Ensure that stakeholders are kept up to date on support related issues.
Serve as the subject matter expert while working with Development and Business units during the testing phases of support fixes, or system upgrades.
Participate in Agile ceremonies with internal development, which includes writing User Stories based on business requirements and managing them to completion.
Use analytical skills to identify potential crises and devise contingency plans.
Thoroughly test and document all changes resulting from support, maintenance, and enhancement upgrades.
Collaborate with Project Teams to determine how software updates, enhancements and new modules will affect and change operations within department and credit union.
Conform to shifting priorities, demands and timelines through analysis and problem-solving.
Ensure that written procedures are documented for all Operations functions.
Participate in Disaster Recovery Testing at our identified hot site. Restoring transactional system operations, connectivity to Retail network, connectivity to third party vendors and ancillary software and hardware platforms.
Maintain strong working relationships with 3rd party vendors to optimize performance of the core banking platforms and ancillary applications
Provide Infrastructure with technical specifications based on business requirements.
Coordinate and complete month-end, quarter-end, and year-end processing.
Provide on call support to ensure system accessibility.
Participate in Departmental meetings