Business Team Specialist I

Eastern Bank Careers • Lynn, MA

170d

About The Position

This is a hybrid role, however onsite training is required in Wakefield. Our Business Service Team is a specialty group within our customer service center primarily providing support to our business customer base over the phone and e-mail. The team handles inquiries regarding our business deposit and loan products as well as our business online banking solution and the various cash management products that we offer.

Requirements

• Associate degree or related knowledge/skills base gained through experience preferred.
• Previous Business/Commercial Banking experience preferred.
• Customer service experience in a fast-paced environment is preferred.
• Proven previous job stability a must.
• Familiarity with cash management products and services is a plus.
• Computer proficiency, including web navigation and keyboarding skills a must.
• Excellent oral and written communication skills.
• Superior customer service skills required.
• Proficient with online banking, internet terminologies, and navigation.
• Ability to learn new concepts quickly and easily in a fast-growing environment.

Nice To Haves

• Previous success hiring people with similar job titles to these: Customer Service Representative, Inbound Call Representative, Call Center Representative, Customer Care Center Specialist, Member Services Representative.

Responsibilities

• Provides a high level of service to all business banking and commercial banking clients over the phone and e-mail.
• Provides customer support for our suite of business online banking products and processes a variety of account maintenance requests.
• Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Handles the most complex customer complaints and problems without assistance by making independent decisions.
• Acts as a resource and escalation point to other team members on all product and service-related inquiries.
• Assists management with monitoring the business banking inbound call queue, e-mail queue, and offline work queue.
• Assists with training, quality testing new products/services, and documenting procedures.

Benefits

• Remote work flexibility after a desired length of tenure and good performance.
• Hire immediately.
• Growth opportunities.
• Great benefits.
• Strong culture.
• Work life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees