Business Systems Technical Lead - CRM
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About The Position
As a senior technical lead specializing in Microsoft D365 Customer Engagement (CE), you will play a pivotal role in overseeing the entire delivery process for Sales, Marketing, and Customer Service solutions within the CRM platform. This encompasses every stage from analysis and design to delivery and deployment. The ideal candidate will be responsible for designing, developing, and implementing solutions utilizing the Microsoft Power Platform suite, which includes Dataverse, Power Apps, Power Automate, Power Virtual Agents, and Power Pages. A deep understanding of business processes is essential for this role, as you will work closely with IT leadership, product owners, technical teams, and various departments within SHI to ensure the successful implementation of CRM solutions. In this position, you will provide leadership in defining and executing functional strategies that align with the overall business goals. You will guide and mentor the functional team, fostering a collaborative and innovative work environment. Your responsibilities will include collaborating with cross-functional teams to gather requirements, translating business needs into functional specifications, and guiding best practices for solution design. You will also assist in deployment planning, ensuring a smooth transition and user adoption, while managing and resolving issues, defects, and change requests. Your leadership will be crucial in maintaining the technical direction of the overall system and ensuring that it meets the established requirements. This role requires a strong technical background, with a minimum of 12 years of experience managing software implementation projects and at least 10 years in the design, development, customization, implementation, integration, and administration of MS Dynamics 365 CRM solutions. You will also need to demonstrate supervisory or leadership experience in large teams, along with hands-on experience with large implementations of D365 CE Sales or Marketing solutions. The position is based in Pierre, SD, but requires reporting to the SHI Somerset, NJ office as determined by management.
