Business Systems & Quality Advisor

Federal Express Corporation • Memphis, TN

2d

About The Position

The primary responsibilities of the Business Systems & Quality Advisor include managing the implementation support for multiple FedEx Global Engineering initiatives, overseeing application and technical support initiatives, providing support plans to business areas to secure funding, and developing metrics to provide visibility into service levels.
Essential Functions
Project manages and oversees the conceptualization, planning, design, quality assurance, implementation and support of technology solutions.
Provides services to multiple internal customers, such as: business expertise, requirements and application design, quality assurance, implementation support and application support.
Sets strategy which leads to the transformation of business processes and operational tools to enable global excellence.
Leads multiple projects from concept to implementation.
Develops and maintains project plans.
Communicates project status and performance to management.
Manages the requirements and quality assurance phases of multiple FedEx Global Engineering initiatives.
Benchmarks and designs business analysis, quality assurance, and implementation support strategies, ensuring adherence to standards and processes.
Communicates with mid-level and upper-level management through project updates, presentations, and specific responses.
Designs strategies for migrating from implementation support to application support models.
Have a proven track record of managing and overseeing the conceptualization, planning, design, quality assurance, implementation, and support of technology solutions.
Ability to set strategies that lead to the transformation of business processes and operational tools.
Perform other duties as assigned

Requirements

• Bachelors degree/equivalent in engineering, business, info systems, computer science, or other quantitative discipline.
• Six (6) years experience in a minimum of 4 of the following areas: application development/maintenance, application/tech support, business area expertise, business analysis, business data management, systems requirements analysis, requirements documentation, business process modeling, logical data modeling, IT standards/processes, it vendor solution analysis/sourcing, IT metrics design/analysis, software design, software quality assurance, systems demand management, systems integration, systems project management, systems strategic planning, systems training design/delivery, test automation/SLDC expertise, test/use case development, test planning/coordination.
• Advanced experience with business analysis techniques.
• Ability to work with abstract concepts.
• Must be able to collaborate with business areas, system users & tech developers.
• Planning and organizational abilities.
• Strong leadership skills.
• Human relations skills.
• Communication skills.

Responsibilities

• Managing the implementation support for multiple FedEx Global Engineering initiatives
• Overseeing application and technical support initiatives
• Providing support plans to business areas to secure funding
• Developing metrics to provide visibility into service levels
• Project manages and oversees the conceptualization, planning, design, quality assurance, implementation and support of technology solutions.
• Provides services to multiple internal customers, such as: business expertise, requirements and application design, quality assurance, implementation support and application support.
• Sets strategy which leads to the transformation of business processes and operational tools to enable global excellence.
• Leads multiple projects from concept to implementation.
• Develops and maintains project plans.
• Communicates project status and performance to management.
• Manages the requirements and quality assurance phases of multiple FedEx Global Engineering initiatives.
• Benchmarks and designs business analysis, quality assurance, and implementation support strategies, ensuring adherence to standards and processes.
• Communicates with mid-level and upper-level management through project updates, presentations, and specific responses.
• Designs strategies for migrating from implementation support to application support models.
• Have a proven track record of managing and overseeing the conceptualization, planning, design, quality assurance, implementation, and support of technology solutions.
• Ability to set strategies that lead to the transformation of business processes and operational tools.
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level