Business Systems Manager

Berkshire Hathaway Direct Insurance Company

76d • $110,000 - $130,000

About The Position

Our team enables customers to purchase insurance policies direct online. We support our marketing initiatives by delivering personalized customer experiences and we support our back office by creating efficiencies and continual improvement around their processes. We are growing the biBerk team of Business Systems Analysts who are supporting our cloud-first, API driven, dynamic insurance platform. In this role, you will be supporting and ensuring the successful completion of analytical, building, testing, and deployment tasks of our software product’s features. You will be an integral team with outstanding communication, collaboration, and attention to detail. You will be counted on to write clear, concise, and comprehensive business requirements and operate as a vital link between various other teams. The Business Systems Analyst Manager will be responsible for overseeing department team members, procedures, and workflows. The BSA Manager will be involved in the hiring and training of new employees as well as delegating assignments. The BSA Manager will assist with documenting operational tasks, identifying and implementing efficiencies, and tracking team metrics. The BSA Manager will work directly with other Supervisors and Leads to monitor and evaluate employee performance and communicate any feedback to upper management.

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field.
• 5+ years of experience in business systems analysis, with at least 2+ years in a leadership or management role.
• Strong understanding of systems development lifecycle (SDLC) and requirements management best practices.
• Excellent leadership, coaching, and team-building skills.
• Strong analytical and problem-solving capabilities, with attention to detail.
• Outstanding verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.

Nice To Haves

• Experience in Commercial Insurance

Responsibilities

• Lead, mentor, and manage a team of Business Systems Analysts responsible for requirements gathering, documentation, and communication.
• Partner with product owners, stakeholders, and technical teams to align projects and prioritization.
• Ensure quality and consistency in business requirements documentation.
• Manage resource allocation, workload prioritization, and performance of the BSA team.
• Facilitate collaboration during sprint ceremonies.
• Serve as an escalation point for business issues and prioritization conflicts.
• Drive process improvements in the analysis and delivery of system updates.
• Foster a culture of continuous improvement, innovation, and customer focus.

Benefits

• Great work environment with growth opportunity
• Subsidized downtown parking
• Competitive compensation
• Generous amounts of vacation and sick time
• Closed on major holidays
• 401(k) with company match
• A fantastic healthcare package
• Tuition reimbursement after 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees