About the position
Digital Control Incorporated (DCI) is the world's leading supplier of underground locating and steering products for the horizontal directional drilling (HDD) industry. Since the introduction of this revolutionary technology 30 years ago, Digital Control has been at the forefront of trenchless technologies that enable the efficient installation of underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI's products are valued for their durable design, ease of use and uncompromising commitment to customer service. DCI is seeking a Business Systems Manager in Kent, WA to manage our cloud-based ERP. This position will include software integrations, leveraging technology-based solutions to achieve strategic company goals. If you are passionate about technology, operations, good business practices and can identify opportunities for improvements that align with business objectives then DCI could be a perfect fit for you!
Responsibilities
- Monitor and maintain the daily operations of the Infor Syteline / CSI ERP systems.
- Enhance the Infor Syteline / CSI ERP systems within the organization to provide ongoing support and improved performance.
- Review CSI monthly enhancement to determine appropriate timing of application of updates; troubleshoot errors caused by enhancements as they occur.
- Assist with back-office design of new/improved system processes required to support processing needs.
- Work closely with stakeholders at multiple levels within the company and technical teams.
- Participate in selection and integration of new/other software to add functionality and help minimize duplicate efforts.
- Act as a liaison between stakeholders, IT and technical teams, ensuring all parties understand needs and constraints.
- Involvement in various phases of the project lifecycle, from requirements, business process analysis, system design, testing, training and post implementation support.
- Provide technical assistance and support for incoming requests and issues related to Infor Syteline / CSI ERP systems.
- Provide technical assistance, and support occasionally includes other computer systems, software, and hardware.
- Follow up with stakeholders to ensure issues have been resolved.
- Assist with SOP reviews as needed to ensure accuracy.
- Create and update comprehensive documentation for system processes and procedures related to this role.
- Train, as necessary, users of ERP systems on proper and efficient utilization of these systems.
- Collaborate knowledge overlap with other integration specialists (i.e. MS Power Platform).
Requirements
- Bachelor's Degree ideally in a related field to computer science, information technology, business administration, or related discipline.
- 3+ years of previous experience with Infor Syteline / CSI required, preferable in v.9 and higher.
- Familiarity with best practices for software integration (i.e. data synchronization, security protocols, and performance optimization) and hands-on experience with integration tools and technologies (i.e. RESTful API's, JSON) and experience utilizing APIs to read/write data.
- Knowledge of commonly used IT concepts, practices, and nomenclature.
- Proficient in Microsoft Excel and other office tools.
Nice-to-haves
- Certifications can enhance qualifications and demonstrate expertise: Certified Business Analysis (CBAP) or Agile Analysis Certification (AAC), Certified Management Accountant (CMA).
Benefits
- Unparalleled health benefits (PPO plan with no deductibles, no co-pays, DCI covers 99% of costs)
- Quarterly bonuses: we all share in the success of the company
- Professional development
- 401k match (3% match from DCI regardless of participation, 5% maximum match, 100% vested immediately)
- 22 days PTO
- Parental leave
- Company covers 100% of payroll taxes for state family medical leave
- 11 annual paid holidays plus 1 floating holiday
- Winter break (we are closed the last week of each year)
