Business Systems Lead, Projects

Samaritan's Purse • Boone, NC

228d

About The Position

We are looking to hire a Business Systems Lead to join our International Projects Department in Boone, NC to assist with an Enterprise Resources Planning (ERP) system implementation and to provide ongoing support. We need someone like you to provide in-house consultation to the department for effective planning, deployment, and ongoing use of a variety of departmental business systems at both our headquarters in Boone, NC and our international locations around the world. Come use your combined knowledge of IT and business processes to serve and make an eternal impact. A day in the life of a Business Systems Lead: At Samaritans Purse, the Gospel really is the center of all we do! We start each day with a time of devotions and spend time praying for each other, our staff and volunteers who serve around the globe.

Requirements

• Proven experience in business systems analysis and project management
• Strong understanding of ERP systems and implementation processes
• Excellent communication and interpersonal skills
• Ability to work collaboratively with diverse teams and stakeholders
• Experience with system testing and documentation
• Familiarity with business systems such as PeopleSoft, Tableau, ArcGIS, OnBase, and SharePoint

Nice To Haves

• Experience in a non-profit or international organization
• Knowledge of IT and business processes
• Previous experience leading teams in a project environment

Responsibilities

• Visit field sites to understand, evaluate, document, and compile needs, processes, and procedures that are required for the ERP replacement through regular dialog with IT, Projects leadership, and field-based staff
• Lead a team of implementation and training specialists to evaluate, document, and compile needs, processes, and procedures that are required for system replacement through regular dialog with key stakeholders and Subject Matter Experts
• Manage team travel, implementation, training and logistics for international field office rollout and ongoing support
• Coordinate and influence inter-departmental stakeholders to keep implementation on track and manage organizational change
• Oversee frontline system support through online ticketing system
• Identify how changes to configuration and software will impact downstream functionality and integration to other systems
• Ensure extensive system testing is performed in a development/testing environment and tracks system successes, failures, and issues. Document solutions in partnership with IT
• Guide inter-departmental stakeholders through the development of reference guides, introductory courses, and job aides for end users
• Provide regular updates to the Business Systems Manager on progress, issues, decision points, and changes to the implementation
• All other duties as assigned

Benefits

• Health insurance
• 401k plan
• Paid time off
• Professional development opportunities
• Flexible working hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Social Assistance
• Education Level: Bachelor's degree