Business Systems and Integration Engineer

Strategic Communications•Louisville, KY

About The Position

The Business Systems and Integration Engineer is responsible for designing, integrating, and optimizing Strategic Communications' core business systems (including CRM, HubSpot, Smartsheet, SharePoint, Teams, and related platforms) to create a reliable single source of truth and automated workflows across the organization. The role will analyze the current tech stack, rationalize overlapping tools, and implement integrations and automations that improve visibility, reduce manual work, and support data-driven decision making aligned with organizational change management initiatives.

Requirements

8+ years of experience in software/application development, with 3+ years in cloud-native application architecture.
5–7 years of experience integrating SaaS business systems (CRM, marketing automation, work management, collaboration tools) and building automated workflows in business operations or go-to-market environments.
3+ years of hands-on experience with tools such as HubSpot, Smartsheet, Monday.com, SharePoint, and Microsoft Teams.
2+ years of experience with APIs, REST, or integration platforms (e.g., Zapier, Make, Workato, Microsoft Power Automate, or native platform connectors).
2+ years of experience in data mapping, data modeling, or defining source-of-truth rules and ETL workflows across multiple systems.
Demonstrated success in leading cross-functional system implementation projects or tech stack migrations.
Experience translating business requirements into technical specifications and managing stakeholder expectations.
Comfortable working in rapidly changing, growing organizations with competing priorities and resource constraints.
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field, OR Equivalent work experience required
HubSpot Certified Administrator or equivalent CRM platform certification (required or must obtain within 6 months of hire).
Microsoft 365 Fundamentals (MS-900) or higher certification (preferred).
Integration Platform or API certification (e.g., Zapier, Make, Workato; preferred).
Project Management Professional (PMP) or Certified ScrumMaster (CSM) (preferred).
ISO 9001:2015 or CMMI awareness
Advanced proficiency with HubSpot, Smartsheet, Monday.com, SharePoint, and Teams environments.
Experience with container platforms (Docker, Kubernetes).
Experience with REST APIs, JSON, and basic scripting or automation logic.
Familiarity with data profiling, data quality tools, and basic SQL or query languages.
Knowledge of cloud infrastructure concepts (Azure, AWS, or Google Cloud)
Comfort with Visio, Lucidchart, or similar tools for documenting integrations and data flows.
Strong problem-solving and root-cause analysis skills.
Ability to understand go-to-market, sales, delivery, and operations processes and pain points.
Data-driven decision-making and comfort with metrics, KPIs, and reporting.
Ability to prioritize competing demands and manage multiple projects concurrently.
Excellent verbal and written communication; ability to explain technical concepts to non-technical stakeholders.
Strong collaboration and cross-functional partnership skills.
Change leadership and comfort with organizational adoption and training.
Curiosity and continuous learning mindset; comfort with new tools and platforms.
Project management fundamentals: experience with Agile methodologies is a plus.

Nice To Haves

Experience in professional services, government contracting, or engineering services industries.
Experience with advanced automation
Experience with Govly or similar government compliance platforms.