Business Systems Analyst - Urgent Need

millenniumsoft • San Diego, CA

1d

About The Position

Service Efficiency Technical Business Systems Analysts are responsible for supporting day to day business operations for Global Customer Services enterprise systems. This role focuses on learning how associates and customers interact with client systems to support contracting, implementation, and servicing medical equipment. Core technologies include Salesforce Sales, Service, Field Service, and Community clouds and SAP ECC/CRM. This is a great role to receive mentorship and training from a wide variety of experts as you grow as a business systems analyst.

Requirements

• Bachelor's degree required or equivalent experience
• Proficient with MS Suite (Excel, PPT, Visio) and SharePoint
• 2+ years SAP and/or Salesforce support or administration experience
• 2+ years Traditional and Agile project management methodologies
• Effective verbal and written professional communication skills to different audiences
• Excellent listening skills, takes direction easily and accountable in all responsibilities
• Strong attention to detail, with a proactive approach to managing workload and tasks
• Knowledge seeker, with growth and continuous improvement mindset
• Take initiative, are a self-starter and take ownership
• Ability to critically think, be a team player and show up ready to jump in when needed
• Early adopter of technology, with ability to learn and adapt efficiently and effectively
• Knowledge of industry-recognized project management methodologies
• Effectively navigates matrixed structure to meet deliverables and build relationships

Nice To Haves

• Experience working with a service organization with remediation/recall management processes (preferred)
• Specific knowledge of client business and customer needs (desired)

Responsibilities

• Partner with Product Owners and Solution Leads on user story development, test strategy and execution.
• Support testing strategy and act as subject matter experts to build test plan: scenarios, test cases, execution, hand-off to PO or back to dev team
• Support change management process end user training
• Work with Product Owners to synthesize requirements to create clear and comprehensive user stories and solution design documentation
• Essential part of an agile delivery team releasing monthly enhancements.
• Partner with Product Owner and Solution Lead as end-to-end Feature Owner for solutions within larger programs
• Support technology projects from business case through delivery
• Support requirements gathering workshops and facilitate stakeholder alignment
• Answer questions from developers and clarify requirements
• Understand and execute HPALM test scripts as needed for validation.
• Leading requirement gathering meetings, capturing action items, next steps, and sending out meeting notes.
• Facilitate project team and stakeholder meetings.
• Ability to successfully build relationships with stakeholders.
• Working with team to identify test scenarios.
• Writing test scripts, conducting user acceptance testing, and training.
• Ability to act as subject matter expert.
• Demonstrates understanding of project governance expectations (scope management, tollgates, and risk and change management)
• Maintain detailed project documentation including meeting minutes, action items, issues list and risk management plans
• Support Project Teams on planning, scheduling, and execution of all deliverables within the scope of the project or program
• Demonstrates a proactive approach to identify and manage risks to project success
• Communicates impact, challenges, roadblocks, and insights effectively and concisely to appropriate audiences; develops effective action plans for resolution
• Drives clear, concise communications to multiple audiences on project status and updates
• Participates in requirements scoping, research and prioritization with key stakeholders, and constructively challenges to reduce complexity and establish needs vs. wants
• Partners with subject matter experts to craft ideal state for system and process, and utilizes agile methodology to iteratively improve
• Enterprise Systems Operations Support Chatter and GMB support channels.
• Monitor systems for support requests, submit break/fix cases, system enhancement requests.
• Ensure all support channels are covered to enable team members to take PTO/sick days.
• Maintain support team SLAs (16 business hour response time).
• Support for on-boarding and off-boarding users and customers.
• GRC Role Owner and Data Approver.
• Subject matter expert in specific coverage areas.
• Helping users navigate systems and answer questions.
• Provide systems expertise in specific areas they are responsible for.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level