Business Systems Analyst

Inatai Foundation • Port Angeles, WA

1d • $98,000 - $120,000 • Hybrid

About The Position

The Business Systems Analyst will manage IT projects, business systems, onboarding, training, and process refinement. This role involves managing project intake, conducting requirements analysis, administering SaaS systems, and working closely with vendors to ensure successful project execution. The ideal candidate has a strong background in IT process optimization, system administration, customer service, and user training. The Business System Analyst will be a champion of Inatai Foundation’s 50-Year Vision and work with leadership to develop processes that are in alignment with the foundation’s commitment to racial justice and equity. The Business System Analyst must demonstrate excellent customer service to our internal and external stakeholders.
This position will play a key role in improving operational efficiency across the organization by ensuring IT systems and processes align with strategic goals. This position will facilitate the adoption of and effectiveness of the organization’s use of technology to achieve our 50-Year Vision.
This is a full-time, exempt position. Inatai is proud to be a statewide organization, and we know there are talented leaders everywhere in our state. As we grow and learn, we know that we are better partners to communities and more strategic grantmakers when we have team members rooted in place and bringing their lived and learned experiences to our work. We are prioritizing the following geographies to ensure we are fully living up to our commitments to geographic equity:.
The Olympic Peninsula, with special attention to Jefferson, Clallam, and Grays Harbor counties
North Central Washington, with special attention to Douglas, Chelan, Okanogan, and Kittitas counties
Northeast Washington, with special attention to Pend Oreille, Stevens, Ferry and Lincoln counties
In addition to these regions, we would like to give priority to candidates based in Adams, Asotin, Cowlitz, Lewis, Mason, Skagit, Skamania, and Whitman counties.
We currently have offices in Seattle and Pasco. Team members connected to an office are expected to work in the office. Team members may be permitted – with supervisor approval – to work remotely up to two days per week. Periodic early morning, evening, and weekend hours will be required, and statewide and regional travel should be expected.

Requirements

• 3+ years of experience in IT business analysis, project management, or a similar role.
• Experience managing vendor relationships and resourcing IT projects.
• Strong understanding of IT project management methodologies and tools, including agile project management techniques
• Experience with Microsoft 365 ecosystems, including SharePoint, OneDrive, and MS Teams.
• Familiarity with SaaS system administration and IT governance principles.
• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills with the ability to work across departments.
• Ability to document business processes, requirements, and training materials effectively.
• Strong organizational skills and ability to manage multiple projects simultaneously.
• Ability to work productively and effectively work independently
• Familiarity with IT security best practices and compliance requirements
• A deep commitment to equity and racial justice, and strong alignment with our organizational values
• Ability to authentically connect the foundation’s mission and aspirations with one’s own personal experiences
• An understanding of racism, ableism, sexism, and other forms of bias
• Demonstrated ability to cultivate relationships and work effectively and respectfully with politically, ideologically, culturally, and geographically diverse people and communities
• Demonstrate a passion for excellence through sound judgment, solid decision making, and contingency planning
• Ability to be self-directed, take ownership, and see projects to completion in a timely manner
• Strong verbal, non-verbal, written communication skills, facilitation skills, and customer service orientation mindset
• A desire to learn about the needs of communities across the state who are most impacted by structural inequities
• Humility and curiosity, and an understanding of how these qualities are connected to success in this role
• Demonstrated capacity for self-reflection
• Enthusiasm for traveling throughout Washington and engaging with communities that may be different from your own (travel is estimated at 20-25% for this position)

Responsibilities

• Manage strategic technology projects across the foundation
• Partner with the IT Director to propose strategic IT work efforts to improve the foundation’s technology infrastructure
• Define project scope, goals, and deliverables that support foundation objectives
• Work with team members and technology consultants to gather business and system requirements
• Liaise with project stakeholders on an ongoing basis, ensuring effective communication and project alignment with foundation needs
• Act as a liaison between internal teams and vendors, ensuring projects are properly resourced and executed
• Support vendor selection, contract negotiations, and performance evaluations
• Manage changes to the project scope, project schedule, and project costs using proper verification techniques.
• Maintain comprehensive project documentation for reference and reporting purposes
• Provide team member support on technology projects, questions, and issues as needed
• Troubleshoot and help find resolution on issues that arise for team members
• Partner with team members to explore how technology can support their work
• Create and/or lead additional technology-related trainings on an ongoing basis
• Provide training and support for end-users to improve adoption and effective use of IT systems
• Administer and maintain key SaaS applications (e.g., Salesforce, MS 365, etc.) ensuring system security, compliance, and user access controls
• Document IT workflows, policies, and procedures for knowledge sharing and standardization
• Help troubleshoot various IT infrastructure issues as they arise
• Contribute one’s own ideas, perspectives, and lived experiences to the emerging culture of the foundation
• Assume other responsibilities and explore new opportunities that arise with the evolving needs and aspirations of the foundation

Benefits

• In addition to a positive and flexible work culture, we attract, retain, and motivate exceptional people with an equitable and competitive compensation package.
• We offer a comprehensive benefits package that includes fully paid medical/dental/vision coverage for employees and dependent children (and partial coverage for partners and spouses), a 12% retirement contribution, generous time off (29 days of flexible paid time off, eight paid holidays, and a year-end office closure from December 25 to January 1), paid family and medical leave (12 to 18 weeks), a transit pass (where available), and support for ongoing professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed