Business Systems Analyst SaaS Applications

Cisco

102d • $92,000 - $123,800

About The Position

As a Business Systems Analyst for SaaS Applications at Cisco, you will be part of a diverse and dynamic team that's shaping the future of SaaS. This role involves managing and operating applications used by Cisco employees, consolidating and migrating multiple instances of applications, onboarding new applications, and ensuring adequate support resources are available. You will also be responsible for documenting processes, designing and implementing automations, and managing vendor relationships while following Agile methodologies.

Requirements

• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field.
• 3 plus years of experience in application management, business analysis, or a related role.
• Proficiency in application management consolidation and migration, including experience with enterprise licensing.
• Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.

Nice To Haves

• Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
• Familiarity with WalkMe Admin Center functionalities.
• Completion of WalkMe Admin certifications, including WalkMe Fundamentals and Technical Configuration & Ground School (recommended).
• Strong understanding of Cisco data security, privacy, and compliance framework.
• Excellent attention to detail; high integrity in handling sensitive access and audit logs.
• Experience working within a large enterprise IT or security function preferred.
• Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
• Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.

Responsibilities

• Manage and operate applications used by Cisco employees.
• Consolidate and migrate multiple instances of an application into a single version through analysis, impact assessment, and communication.
• Follow processes and procedures to onboard new applications and review tenant settings.
• Approve new license requests and downgrade unused licenses.
• Implement and document processes related to enterprise licensing, including upgrades and downgrades.
• Ensure adequate support resources are available for Cisco employees.
• Create and manage the support Point site for the application.
• Examine current business procedures and recommend improvements.
• Document updates to operational and support processes.
• Design, test, and implement automations (API, workflow, Power Platform/Automate).
• Implement governance and security best practices.
• Utilize project management skills for planning and managing project lifecycles.
• Create PowerPoint presentations and present to all organizational levels with clear, value-added messages.
• Serve as a liaison, engaging and connecting with dependent teams.
• Manage vendor relationships.
• Engage stakeholders effectively.
• Follow Agile methodologies.
• Communicate effectively in resolution management, negotiation, and handling difficult conversations.
• Assist with contract renewals.

Benefits

• Quality medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance.
• Numerous wellbeing offerings.
• Up to twelve paid holidays per calendar year, including one floating holiday.
• Vacation time off accrual for non-exempt new hires.
• Flexible Vacation Time Off policy for exempt new hires.
• Sick Time Off policy with 80 hours provided on hire date.
• Paid time away to deal with critical or emergency issues.
• Additional paid time to volunteer and give back to the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree