Business Systems Analyst, Residential and Hospitality Services
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About The Position
Residential and Hospitality Services (RHS) is looking for a Business Systems Analyst to enhance the administrative and operational functions of all RHS units. Reporting to the RHS IT Manager, the Business Systems Analyst will manage and maintain the organization’s support systems (such as Salto, StarRez, and custom applications) while developing operational efficiencies. This will involve analyzing functions, evaluating options, making recommendations, and implementing solutions. In this role, the analyst will serve as the primary resource for supporting Penn’s Residential Security System and its integrations. Collaboration with staff from the Division of Business Services (BSD) IT, the Division of Public Safety (DPS), and Information Systems and Computing (ISC) is essential to meet departmental needs while adhering to University security standards, change management protocols, and established documentation, policies, and procedures. The successful candidate will participate in meetings with user groups to understand IT needs, author ad hoc reports, perform ongoing analysis, and propose/design IT strategies accordingly. We are seeking a self-driven, collaborative professional with experience in business requirements analysis and recommending enhancements to web-based applications and websites. Additional responsibilities will include providing secondary support for other RHS systems and ensuring overall compliance related to administration, such as data security and relevant software upgrades.
