Business Systems Analyst IV

Amentum

About The Position

We are seeking a detail-oriented, proactive Software Quality Assurance (SQA) Analyst to ensure the reliability and performance of our IBM Maximo Application Suite (MAS) and integrated 3rd-party tools (EZMaxMobile, EZMaxPlanner, AKWIRE). This role is a blend of system testing, end-to-end user support, and project collaboration. The ideal candidate will act as a bridge between technical developers and business users, ensuring high system integrity during critical transitions, including our MAS migration and scheduling software replacement.

Requirements

Education: Bachelor’s degree in computer science, IT, or a related field. Equivalent experience may be substituted for degree
Experience: 8+ years in Software Quality Assurance or a technical support role.
Maximo Expertise: Proven experience testing and troubleshooting IBM Maximo and associated tools like EZMaxMobile.
Technical Proficiency: Skilled in developing UAT, regression test cases and managing end-to-end resolution processes with internal teams and external vendors.
Communication: Strong ability to translate technical concepts for non-technical users and collaborate effectively with development teams.
Must be a U.S. citizen and able to obtain and maintain required clearances/badges as required by program and position
Must have the ability to communicate in English, both verbal and written in an effective manner.
Must have and maintain a valid driver’s license.

Nice To Haves

IBM Maximo Certification or hands-on experience with Maximo Application Suite (MAS).
Experience with system integration concepts and reporting frameworks.
Background in organizational restructuring or large-scale software migrations.

Responsibilities

Testing & Validation: Develop and execute comprehensive test plans for functional, regression, and User Acceptance Testing (UAT). Validate design changes and system integrations prior to deployment.
User Support: Serve as the primary point of contact for Maximo-related issues. Troubleshoot day-to-day errors, resolve user queries, and escalate complex technical bugs to developers or vendors.
Project Leadership: Support high-priority initiatives including the IBM MAS migration, EZMaxMobile deployments, and the transition from AKWIRE to new scheduling software.
Stakeholder Collaboration: Partner with developers on system customizations and integrations. Communicate system status and outage updates to the user community.
Documentation: Maintain and update System Guides, User Manuals, and internal issue-tracking records to reflect current workflows and system versions.