Business Systems Analyst III

Paradigm • Lombard, IL

2d • Remote

About The Position

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs. We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive. Watch this short video for a brief introduction to Paradigm. We are seeking a full-time, remote Business Systems Analyst III position. The IT Business Systems Analyst III analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business requirements and specifications, providing functional/conceptual/logical design documents, building applicable business case models, preparing and/or implementing UAT scenarios and facilitating UAT testing. Working with the Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks. May prepare time estimates for completing projects. May be assigned to coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants. Prepares application’s workflow charts and diagrams to specify detailed operations to be performed by computer programs and operations to be performed by personnel in system. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Systems Analyst Senior is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues.

Requirements

• Education - College degree, preferably a B.S. in Engineering, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience.
• Experience - Three (3) to five (5) years of progressively responsible work experience in business analysis with one (1) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position. Must be familiar with Microsoft technologies and the current tools being used in the application development. Project management background is ideal.
• Required non-technical proficiencies and knowledge - Solid analytical skills; Strong customer service skills and prior experience supporting internal customers; Ability to interact with individuals at all levels of the organization; Good presentation skills and the ability to provide end-user training when needed; Ability to make judgments, decisions and suggestions for procedural improvements; Ability to handle fast-paced work flow and multi-task; Flexible to meet changing needs and multiple tasks; Excellent follow-through skills with strong attention to detail; Ability to develop, understand and translate detailed requirements documentation from business client requirements; Possessing excellent oral and written communication skills; Adaptive and open to frequent changes in work environment and prioritization; Able to manage multiple competing deadlines; Ability to work independently and as part of a team.
• Required technical proficiencies/knowledge - Experience with client/server databases and reporting tools; Demonstrated experience with web development tools and client/server product support; Effective knowledge of database structure and design; Thorough understanding of Software Development Life Cycle and change management; Basic understanding of data transport and interfaces; Basic knowledge of Internet formats and languages; Strong relational data model concepts knowledge and logical data modeling; Enhanced knowledge of software quality assurance methodology and practice; Intermediate level understanding of SQL language; Healthcare and insurance domain knowledge is a big plus; Enhanced knowledge of project management methodology and practice; Enhanced knowledge with MS Office and other Microsoft products; Ability to understand and convert business requirements into functional specifications; Strong understanding of systems and applications with the ability to learn managed healthcare systems, business analysis and problem solving.

Nice To Haves

• CRM/Call Center/Contact center experience is a plus.
• Healthcare and insurance domain knowledge is a big plus;

Responsibilities

• Provide technical and functional expertise to Salesforce project.
• Lead Salesforce implementations in a hands-on manner.
• Determining and documenting customer business requirements through formal Business Analysis processes. This task involves planning, designing, and developing efficient business, and operations systems in support of core organizational functions and business processes. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.
• Business requirements comprehensively documented within functional and technical specifications by writing detailed description of user needs, program functions, and steps required to develop or modify computer program. Analyze and reviews existing computer system capabilities, workflow, and scheduling limitations to determine if requested program or program change is possible within existing system. Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or workflow as required.
• Help evaluate the impact of corporate initiatives, goals, and vision upon existing application modules; recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process.
• Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system. Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports.
• Provide functional/conceptual/logical design documents/data models, building applicable business case models, preparing and/or implementing UAT scenarios and facilitate UAT testing as documentation of program development.
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, fixes through organization of cross-functional meetings and working with the Project Manager to follow project plans, convey accurate project status, and identify issues and risks. Acquires end user sign off of scope requirements. Files documented results of analysis with project documentation.
• Support the Salesforce system, including implementation, troubleshooting, maintenance, and support of existing applications. Assists developers to prepare complex datasets or reports which require advanced query or complex business process.
• Create and maintain documentation on the system/applications used by the department. Provide inputs in development of conversion and software implementation project plans on assigned projects. Works with developer to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production). Obtains (or works with PM as assigned) approvals of project documentation and implementation plan. Files with project documentation.
• Coordinate projects from development through implementation, working with their organization’s IT workers, as well as clients, vendors, and consultants.
• Assist managers by providing solutions input in response to the operational and strategic needs including research, investigation and making recommendations on new solutions or replacement systems/applications.
• Directs or assists in the development of new or revised training materials, and training schedule. Assures all affected functional areas are included and informed. Trains or assists in the training of ITS and user personnel in the conversion, implementation or providing overview of the developed or purchased software.

Benefits

• Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.
• Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.
• Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees