Business Systems Analyst II - Dealer Experience

Toyota North America • Plano, TX

4d

About The Position

Overview Who we are Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us. An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment. Business Systems Analyst II - Dealer Experience Location: Plano To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time. Who we’re looking for Toyota’s Data and Technology Team is seeking a passionate and highly motivated Business Systems Analyst II. In this role, you will be the subject matter expert driving enhancements for Credit Application and eContracting products, ensuring seamless and innovative solutions. Reporting to the Technical Lead, you will play a key role in supporting the Dealer Experience Originations domain to deliver high-quality applications that align with Toyota’s corporate objectives. What you’ll be doing Imagine a typical day where you translate complex business needs into clear, actionable user stories that fuel product innovation and improve dealer experiences. Success means collaborating across teams to deliver impactful enhancements that elevate our credit application and eContracting processes.

Requirements

• Bachelor’s degree in Computer Science, Business Administration, Management Information Systems, or a related field, or equivalent professional experience.
• 5 plus Years of Proven experience as a Business Systems Analyst in Agile environments, contributing to successful project implementations.
• Strong attention to detail with the ability to analyze and translate complex business needs.
• Solid understanding of Agile concepts and tools such as sprint planning, user stories, and Jira.
• Excellent interpersonal skills to effectively collaborate and influence across multiple departments.
• Strong verbal and written communication skills, capable of presenting concepts and recommendations clearly.

Nice To Haves

• Experience in automotive loan origination processes.
• Certifications such as CCBA, CBAP, ITIL, or Scrum Master that deepen your expertise and accelerate your impact.

Responsibilities

• Own the subject matter expertise for Credit Application and eContracting processing using RouteOne & defi Originations third-party software.
• Translate business requirements into detailed user stories and acceptance criteria within Jira, ensuring clarity and alignment.
• Analyze business processes, identify gaps, and define requirements that drive meaningful product improvements.
• Maintain a healthy and prioritized product backlog by working closely with stakeholders.
• Collaborate with diverse business groups, technology teams, and third-party suppliers to guide product enhancements through development and production support.
• Participate actively in QA and change management activities to ensure the highest quality before product releases.

Benefits

• A collaborative work environment built on teamwork, flexibility, and respect.
• Professional growth programs and tuition reimbursement to advance your career.
• Vehicle purchase and lease programs.
• Comprehensive healthcare and wellness plans for you and your family.
• Toyota 401(k) Savings Plan with company match and annual retirement contributions.
• Paid holidays and time off to recharge.
• Support services for prenatal care, adoption, child care, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level