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Collection Technology Solutions (Collection Systems) serves as the primary liaison between our business partners and ISD and/or select vendors providing project support including documenting requirements/features, system testing, coordinating UAT, outage resolution, etc. Our primary business partner is the Collections Division; however, we also provide project support for other non-Collections areas including Credit Bureau Governance, Financial Systems Recon, and Transaction Processing. We provide production support for multiple applications (both on prem and hosted) used by our business partners and work with ISD and/or vendor support personnel to investigate and remediate system issues. Collection Systems is the system owner for the major applications used by the Collections Dept. Applications include the CACS Enterprise which includes Recovery Accounting, SpeedPay, and the Extensions Application. As the System Owner, analysts manage workflows within the application(s). Additionally, Collection System Analysts serve as product owners for Enterprise level projects affecting Collections.
