BUSINESS SYSTEMS ANALYST I

City of Nampa (ID)•Nampa, ID

52d•$29 - $35

About The Position

The IT Business Systems Analyst I is an entry-to-mid-level role within the IT department, responsible for supporting enterprise systems and assisting with business process optimization. This position provides foundational support for system functionality, end-user needs, and project-related tasks. Under the guidance of senior team members, the Analyst contributes to issue resolution, documentation, testing, and small-scale project coordination, while actively developing technical, analytical, and communication skills. This position will also use helpdesk software to track issue resolution, support project workflows, and maintain the knowledge base for continuous improvement.

Requirements

High School Graduate or General Education Degree (GED) required.
Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field; or equivalent combination of education and some related experience preferred.
1-2 years of experience with ERP systems, business applications, or in IT support/project coordination is preferred but not required.
Fluent in English with exceptional technical writing skills.
Knowledge of Information System security roles and architecture.
Foundational knowledge of ERP systems and how they support business processes.
Exposure to or interest in system integration, change management, business process optimization, or project coordination.
Familiarity with or ability to learn helpdesk/ticketing systems for tracking issues and supporting projects.
Good organizational skills and the ability to manage time and priorities with guidance.
Willingness to learn how to align IT solutions with business goals and objectives.
Strong analytical thinking with a growing ability to solve problems and triage user needs.
Effective verbal and written communication skills, including the ability to explain technical concepts in clear, simple terms.
Ability to support users by helping them understand ERP features and reporting tools with guidance.
Able to work both independently and collaboratively as part of a team in a support role.
Demonstrates openness to feedback and a desire to grow in collaboration and teamwork.
Interest in developing problem-solving and critical thinking skills through hands-on experience.
Developing skills in reporting and data analysis, with interest in building presentation abilities.
Demonstrate integrity, honesty, and a willingness to learn and grow.
Demonstrate respect for diverse perspectives and contribute to an inclusive work environment.
Strong proficiency in Microsoft Office, with an emphasis on learning more advanced Excel functionality.
All applicants must be able to successfully pass City of Nampa background check processes and drug testing, which may include reference checks, criminal history checks, driving record checks, and pre-employment, random, and post-accident drug tests.

Nice To Haves

Exposure to ERP systems in a user support or administrative role is a plus.
Familiarity with helpdesk or ticketing systems (e.g., Jira, ServiceNow, TeamDynamix) for issue tracking or project support is beneficial.
Basic understanding of calculated fields or report-building tools is preferred but not required.
Interest in pursuing project management or business analysis certifications (such as PMP, CBAP, or related) is a plus.

Responsibilities

Assist in the day-to-day support of ERP systems by helping users troubleshoot issues and escalating complex problems as needed.
Utilize helpdesk software to track issues, manage resolution timelines, document troubleshooting steps, and maintain a robust knowledge base.
Support system testing, configuration, and minor changes under the direction of senior analysts or project leads.
Participate in project teams for ERP implementations, upgrades, or integrations by contributing to documentation, testing, and coordination activities.
Work closely with senior analysts to help document system specifications, workflows, and procedures.
Provide end-user support through training, documentation, and the maintenance of user manuals and knowledge articles.
Assist in the development of basic reports or dashboards to meet business needs using existing templates or tools.
Learn and apply business analysis best practices by supporting business process reviews and assisting in identifying process efficiency improvements.
Gain exposure to vendor coordination by supporting tasks related to software updates or issue resolution.
Learn and apply project management best practices by supporting project planning, scheduling, and communication under supervision.
Assist in tracking project milestones and updating team members on progress as assigned.
Participate in team meetings, take notes, and follow up on action items.
Assist with the support of other IT systems and software to help ensure smooth business operations.
Support monitoring of system performance, security, and data integrity; escalate concerns or suggest improvements to senior team members.
Work collaboratively with ERP team members and learn from experienced analysts through shadowing and participation in team projects.
Provide support for system integrations by helping document current workflows and assisting with testing and implementation activities.
Attend cross-departmental meetings as needed to learn about IT initiatives and provide input under the guidance of senior analysts.
Stay informed about ERP and business technology trends by participating in training or team knowledge-sharing sessions.
Show initiative in solving problems by analyzing available data and collaborating with others.
Adapt to changing priorities and learn to respond effectively to new challenges or directions.
Take ownership of assigned tasks and follow through on commitments with attention to detail.
Show enthusiasm for learning new skills and taking on new challenges.
Assist in organizing and prioritizing work to meet team or department objectives.
Build positive working relationships and collaborate with teammates to achieve shared goals.
Participate in open communication and contribute constructively to discussions.
Communicate effectively and respectfully with a wide range of individuals.
Help gather and present data to support business cases or project proposals.
Perform other duties and special projects as assigned.