Business Systems Analyst I or II

City of Lakeland, FL • Lakeland, FL

355d

About The Position

The LE Business Systems Analyst II provides product expertise and understanding for various technologies for the Customer Information System (CIS), Customer-facing and Internal data services utilizing Artificial Intelligence (AI), Natural Language Processing (NLP), Machine Learning (ML), User Experience (UX), Amazon Web Services (AWS), Application Programming Interface (API), Hyper Text Markup Language (HTML), File Transfer Protocol (FTP), Customer Information System (CIS), Interactive Voice Response System (IVR), reporting software (Cognos), advanced Oracle and Solid DB Structured Query Language (SQL), Interfaces, Windows scheduled tasks, server maintenance windows/schedules, database and application management, Active Directory (AD) permissions/access, and Information Technology security best practices. This position requires an understanding of project management, system testing, functional testing, user acceptance testing for projects and/or upgrades; and communication with internal customers, the City of Lakeland, and external partners to ensure system integrity. Work is reviewed by project completion, goals, timeline, communication, and overall success. This position is for a Business Systems Analyst II; however, it may be filled at the level of a Business Systems Analyst I.

Requirements

• Bachelor's degree from an accredited four-year college or university in Business Administration, Computer Science, or a closely related field.
• Two years of impactful experience in a CIS system, encompassing proficiency in computer hardware, programming, and system design for Business Systems Analyst I.
• Three years of impactful experience in report writing, and real-time control systems, encompassing proficiency in computer hardware, programming, and system design for Business Systems Analyst II.
• Demonstrated proficiency in advanced SQL writing.

Nice To Haves

• An equivalent combination of education, training, and experience that provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.

Responsibilities

• Engages in comprehensive technical support across the entire lifecycle of Lakeland Electric's software applications and systems, focusing on development, design, operation, and maintenance.
• Leads project management efforts for implementing new software/systems and upgrades, aligning with Lakeland Electric's Key Strategic Initiatives (KSIs).
• Conducts in-depth research, evaluation, and analysis of software usage, operational strategies, and business processes. Propose enhancements to boost responsiveness and reliability.
• Creates, modifies, and automates database operations such as updates, inserts, deletes, scripts, views, and tables, ensuring that business processes, software integrity, report accuracy, and customer confidence are maintained at a high level.
• Coordinates and oversees database backups and server maintenance, minimizing impact on internal and external systems, integrations, and users.
• Conducts performance reviews of applications, internal/external integrations, and software, recommending security procedures to safeguard data integrity.
• Facilitates testing, communication, and documentation updates for encryption keys, IP, and firewall requests, ensuring smooth systems integration.
• Utilizes File Transfer Protocol (FTP) software proficiently for seamless file movement between hosted servers and local servers to fulfill reporting needs.
• Proactively troubleshoots, identifies, triages, traces, communicates, documents system and software issues/bugs, and opens support cases as needed.
• Evaluates and tests patches for system functionality improvements or bug fixes, analyzing patch files to determine testing scope.
• Architects complex call-flows utilizing the latest emerging technologies in support of Lakeland Electric's IVR system.
• Leverages SQL expertise to query data from databases for Public Records requests.
• Maintains meticulous records, reports, and documentation to ensure transparency and accountability.
• Reviews data requests for feasibility and acceptability at the departmental or City-wide level, particularly from the Customer Information System (CIS) or other systems.
• Implements, maintains, and manages data interfaces within the Lakeland Electric Technical Support department's purview.
• Conducts application and software customization, modification, development, testing, and deployment.
• Documents and communicates necessary data fixes for software, servers, and other data systems.
• Maintains interfaces between multiple data and communication systems to ensure seamless integration.
• Performs various technical work activities, including requirements gathering, logical data modeling, physical data modeling, data flows, and configuration.
• Provides customer training and support, ensuring the proper and effective utilization of computer software applications and systems.
• Documents policies, procedures, and processes to enhance operational efficiency and clarity.
• May be required to participate and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work alternate hours as necessary for the efficient operation of the department.
• Position is designated as Mission Critical by Department Director.

Benefits

• Annual leave accumulated bi-weekly based upon years of service.
• Sick leave accrued biweekly based upon years of service.
• Sick leave pool for catastrophic or long-term illnesses.
• Family & Medical Leave up to twelve (12) weeks per year under certain circumstances.
• Pension Plan with mandatory participation for full-time regular employees.
• Tuition Reimbursement program up to $2,500 per fiscal year.
• Suggestion Awards program for constructive ideas for improvement.
• Free parking while at work.
• Uniforms issued at no cost for required job classifications.

What This Job Offers

• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees