Business Systems Analyst - ERP Configuration

Multi-Color Corporation Recruiting•Cincinnati, OH

About The Position

Reporting to the Manager of Business Systems, the Business Systems Analyst plays a critical role in supporting enterprise systems and business processes across MCC’s operations. This role focuses on system analysis, ERP implementations, data integrity, configuration, and end-user training. Acting as a liaison between business users and IT, the Analyst ensures systems are configured effectively, processes operate efficiently, and users have the tools and knowledge needed for success. Why Work at MCC • Competitive compensation • Comprehensive benefits package including medical • Paid holidays

Requirements

Minimum 2 years of IT experience supporting ERP configuration and systems in a manufacturing environment; Radius ERP preferred.
Experience in business process, system, and data analysis, including participation in application implementation projects.
Proficiency with Microsoft Windows, Excel, Word, Terminal Servers, Citrix, and database concepts.
Bachelor’s degree, preferably in Information Technology or a related field or commensurate experience.
Strong customer support skills including issue escalation, root cause analysis, and accountability in follow-through.
Demonstrated experience deploying Windows and Linux server operating systems.
Ability to explain technical concepts clearly to non-technical audiences.
Ability to present ideas effectively to management and influence decision-making.
Primary language proficiency in English; knowledge of Spanish or Portuguese is a plus.
Ability to travel to offices and manufacturing facilities as needed (estimated 4–8 weeks annually; primarily U.S. with potential international travel).

Nice To Haves

experience with report writing or SQL queries
knowledge of Spanish or Portuguese

Responsibilities

System Analysis & Support: Apply knowledge of assigned business processes to analyze, design, develop, and test system functions ensuring business requirements are met.
ERP Implementation: Partner with the Business Analyst team to implement ERP systems at new MCC facilities, ensuring smooth deployment and user readiness.
Requirements Gathering: Collaborate with users to gather detailed requirements and prepare functional specifications for system enhancements, new features, and reporting.
Process Improvement: Use data and process analysis tools to identify opportunities to improve systems and workflows.
System Configuration: Configure and maintain assigned business systems to support evolving operational and business needs.
Training & Documentation: Conduct knowledge transfer and training for end users; create and maintain system, process, and end-user documentation.
Project Coordination: Ensure project requirements, timelines, budgets, and scope expectations are met.
Reporting Support: Assist users in defining reporting needs and contribute to continuous improvement efforts; experience with report writing or SQL queries is beneficial but not required.
Technical Liaison: Serve as a liaison between users and the IT application development team for custom solutions requiring programming support.
Data Migration: Perform data analysis and minor programming to support data migration from legacy to standard systems.
User Support: Provide troubleshooting for transactional issues, conduct root cause analysis, and drive resolution. Administer applications as needed (logins, functionality, reporting, data integrity, interfaces). Maintain a support log following service request guidelines.
Compliance: Ensure adherence to established policies, procedures, and internal controls.