Business Systems Analyst, Digital Workplace Platforms

BAYADA Home Health Care • Pennsauken Township, NJ

3h • $60,000 - $75,000 • Hybrid

About The Position

The Business Systems Analyst is responsible for supporting and enhancing the digital solutions that power key business functions across the organization. This individual must understand both technical and business concepts and translate them clearly to internal users, stakeholders, and software developers. They will define system objectives, analyze requirements, and ensure that delivered solutions meet business needs with clarity, quality, and consistency.
This role centers on building and improving the digital experiences that help employees find information quickly, stay connected, and work more effectively. The ideal candidate brings 3–6 years of hands‑on experience designing, building, and launching enterprise portals, WordPress sites, and internal social communities—with an emphasis on intuitive navigation, clear communication, and engaging user interactions.
Success in this role requires technical proficiency across SharePoint, WordPress, enterprise content management systems, and digital workplace tools, paired with a strong focus on user experience. Key responsibilities include architecting and enhancing portal structures; managing WordPress sites and content updates; applying accessibility and governance standards; analyzing usage patterns to improve search and navigation; and partnering with Communications and IT to support internal communities and collaboration spaces. The candidate will combine these capabilities with alignment to BAYADA’s values of Compassion, Excellence, and Reliability to create digital experiences that support both office staff and field clinicians in delivering exceptional care.

Requirements

• 3–6 years of experience in digital workplace management, intranet administration, or internal communications.
• Build & Launch Experience (Required): Proven track record of designing, building, and launching enterprise portals and internal social networks from the ground up. We are looking for someone who has moved beyond simple maintenance to architectural setup and strategic implementation.
• WordPress Proficiency: Demonstrated ability to manage themes, plugins, and updates in a corporate environment.
• Portal Management: Experience with enterprise CMS platforms (SharePoint Online, ServiceNow, or similar).
• Collaboration Tools: Expert knowledge of the Microsoft 365 suite (Teams, Viva Engage) or similar ecosystems (Slack, Zoom).
• Basic Coding: Proficiency in HTML/CSS for layout troubleshooting.
• Compassion: You approach user support with patience and empathy, understanding that technology can be frustrating for non-technical staff.
• Excellence: You have a high attention to detail and refuse to settle for "good enough" when it comes to the employee experience.
• Reliability: You are a trusted partner who follows through on commitments and builds systems that people can count on.

Responsibilities

• Enterprise Portals: Delivering Reliability
• Architect & Build: Lead the design and construction of new portal sections and microsites. You won't just keep the lights on; you will renovate the house to ensure it meets the modern needs of our workforce.
• User-Centric Architecture: Embodying Reliability, you will analyze search data and user flows to ensure that a busy clinician can find exactly what they need in seconds, not minutes.
• Continuous Improvement: Partner with IT and Communications to troubleshoot issues and roll out updates that enhance the user experience without disrupting critical workflows.
• WordPress & Web Content: Communicating with Clarity
• Platform Stewardship: Manage the health, security, and updates of internal microsites or external-facing blogs hosted on WordPress, ensuring they reflect the professional standards of BAYADA.
• Creative Content Support: Utilize page builders (e.g., Elementor, Gutenberg) and HTML/CSS to build inspiring digital spaces that celebrate our "Heroes on the Home Front."
• Accessibility First: Ensure all web assets meet accessibility standards, guaranteeing every employee, regardless of ability, has equal access to information.
• Social Connections: Fostering Compassion & Community
• Launch & Grow Communities: Strategize and execute the launch of new social groups and networks (e.g., Viva Engage, Teams) that bridge the gap between office staff and field clinicians.
• Storytelling & Celebration: Curate and moderate spaces where employees can share stories of Compassion—highlighting the incredible work done in clients' homes every day.
• Digital Ambassadorship: Identify and empower cultural champions across the organization to spark conversation and share ideas, ensuring our digital spaces feel human, warm, and inclusive.
• Collaboration Strategy: Enabling Excellence
• Modern Ways of Working: Develop guides and best practices for collaboration tools (Teams, Zoom) that help teams work smarter, not harder.
• Supportive Governance: Establish clear, helpful guidelines for digital workspaces that balance information security with the need for open, honest communication.

Benefits

• Base Salary: $60,000 - $75,000 / year plus bonus potential depending on qualifications
• BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.
• Award-winning workplace: proud to be recognized as a Best Place to Work by Newsweek, Forbes, and Glassdoor.
• Weekly pay
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed