Business Systems Analyst Consultant

PNC•Strongsville, OH

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Technology organization, you will be based in Dallas, TX, Pittsburgh, PA, Cleveland, OH, Birmingham, AL or Denver, CO. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This role provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. It involves participating in identifying, evaluating, and configuring systems that are cost effective and meet business requirements. The consultant monitors client experiences and feedback on the use of business applications, enhancing system productivity as needed. They provide senior level consulting services to internal business groups on process improvement projects designed to improve business results, and analyze, define, and document client requirements, revising existing systems logic challenges as necessary.

Requirements

Extensive experience eliciting, analyzing, and documenting business and system requirements, translating complex business needs into clear functional specifications, user stories, and acceptance criteria.
Experience and working knowledge of mobile applications (iOS and Android), including understanding mobile user journeys, app–backend interactions, API consumption patterns, and how mobile constraints impact requirements and system design.
Strong ability to act as a bridge between business, product, and engineering teams, ensuring alignment on scope, priorities, dependencies, and solution design for API- and microservices-based platforms.
Hands-on experience working with APIs and integrations, including reviewing API contracts, validating request/response payloads, and supporting end-to-end flows using tools such as Postman.
Deep understanding of end-to-end system integrations, including microservices architectures, upstream/downstream dependencies, and how backend services support mobile applications.
Proficiency using Jira for Agile delivery, including backlog management, story refinement, defect tracking, and supporting sprint ceremonies in Scrum teams.
Strong experience documenting requirements and system knowledge in Confluence, including functional documentation, process flows, dependencies, and release notes.
Hands-on experience working in Agile/Scrum environments, actively participating in backlog grooming, sprint planning, demos, and retrospectives.
Proven expertise in creating high-quality analysis artifacts, such as BRDs, FRDs, process flows, data mappings, and sequence diagrams that enable efficient development and testing.
Strong analytical and problem-solving skills, with the ability to assess business and technical impacts, identify risks, and propose scalable solutions.
Experience supporting testing and validation efforts, collaborating with QA and development teams to clarify requirements, review test cases, validate API behavior, and assist with defect triage.
Solid understanding of data flows and business rules, ensuring data accuracy, consistency, and compliance across integrated systems.
Experience working in large, regulated enterprise environments, with awareness of controls, risk management, audit requirements, and change management processes.
Excellent communication and stakeholder management skills, including the ability to clearly explain technical concepts to non-technical audiences and facilitate decision-making.
University / college degree, with 3+ years of relevant / direct industry experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Bachelor's degree
Business Assessment competency
Business Process Modeling competency
IT Environment competency
IT Project Management competency
Requirements Analysis competency
Technical Writing/Documentation competency
Workflow Analysis competency

Nice To Haves

Application Development skills
Business Management skills
Customer Solutions skills
Design skills
Group Problem Solving skills
Process Improvements skills
Release Management skills
Software Solutions skills
User Experience (UX) Design skills
CBAP (Certified Business Analysis Professional) certification preferred

Responsibilities

Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements.
Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed.
Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results.
Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.