Business Systems Analyst Consultant

PNC

117d • $55,000 - $136,500

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Systems Analyst Consultant within PNC's Marketing, Communications and Engineering Systems organization, you will be based in Pittsburgh, PA or Strongsville, OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

Requirements

• 3+ years of relevant / direct industry experience.
• University / college degree or a comparable combination of education, job specific certification(s), and experience.
• Knowledge of customer needs and satisfaction as primary considerations in all business decisions.
• Ability to assess and effectively manage risks associated with business objectives.

Nice To Haves

• Working in Agile Teams (SAFE Agile experience is a plus).
• Familiarity with tools like Jira, Confluence, Alation.
• Working with a full stack development team (Preferably Java, ETL, Mainframe (COBOL/DB2)).
• Experience with Marketing applications (Pega Customer Decision Hub, Salesforce, Adobe) is a plus.
• Experience with SaaS based solutions a plus.
• Conducting research and analysis for feature development.
• Guide or actively engage in backlog refinement (grooming) sessions.
• Financial Services industry knowledge.

Responsibilities

• Work directly with business Subject Matter Experts (SMEs) to gather, analyze, and document business rules, decisioning requirements, and process flows as needed.
• Analyze systems and business processes to perform impact analysis on new requirements and existing rules, identifying potential risks and dependencies.
• Gain a deep understanding of the team's rule-based systems and work to ensure the logic is correctly captured and maintained.
• Translate business requirements into clear, concise, and accurate User Stories with detailed acceptance criteria for the engineering team.
• Actively participate in all Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives.
• Lead and facilitate story refinement and grooming meetings with the crew.
• Collaborate closely with the Application Owner, Application Manager, Application Tech Lead, Product Owner, and other BSAs to prioritize the backlog, manage dependencies, and ensure alignment on project goals.
• Support the Quality Engineer team in validating that the implemented rules and features meet the business requirements and acceptance criteria.
• Support the Site Reliability Engineer team and developers in troubleshooting application issues.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature).
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 8 occasional absence days each year.
• Between 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees