Business Systems Analyst- Business Services

Midwestern University • Glendale, AZ

2d

About The Position

The Business Systems Analyst is responsible for the administration, analysis, and continuous improvement of the University’s enterprise business systems including the Jaggaer eProcurement system and the enterprise resource planning system. This position plays a key role in ensuring optimal system performance, promoting user adoption, and leveraging system capabilities to enhance operations. The Analyst partners closely with accounting, payroll, procurement, accounts payable, IT, and other university stakeholders to maintain effective workflows, improve processes, create reports, and ensure system configurations align with institutional goals. This position also supports broader initiatives involving enterprise business systems, data management, and interface operations. This position may be located on either the Glendale, Arizona or Downers Grove, Illinois campus. The incumbent should have a working understanding of XML-based integrations, automation concepts, and emerging technologies such as generative AI, using them to identify opportunities for improved efficiency and user experience.

Requirements

• Bachelor’s degree required; preference for a degree in Business, Accounting, Information Systems, or a related field.
• Minimum of 3–5 years of experience in procurement, accounting, finance, or business systems administration.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access) required.
• Experience administering or supporting enterprise-level business systems and working with structured data management practices.
• Familiarity with XML interface management (non-coding) and basic understanding of how data moves between integrated systems.
• Awareness of automation tools, process optimization, and generative AI concepts relevant to procurement and business operations.
• Intermediate skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Basic skills: Ability to add, subtract, multiply, and divide all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs.
• This individual must be able to work in a constant state of alertness and safe manner with regular, predictable, in-person attendance.

Nice To Haves

• Experience with Jaggaer or other eProcurement systems preferred; experience with ERP systems supporting higher education and healthcare (such as Banner, Oracle, or Workday) preferred.
• Prior knowledge of IBM Cognos and Epic a plus.
• Experience with Jaggaer, Concur, or other procurement and financial platforms strongly desired.

Responsibilities

• Collaborate with key stakeholders (Business Services, IT, and campus departments) to document business requirements, evaluate processes, and recommend configuration or workflow enhancements.
• Serve as a primary application expert and liaison among end users, functional groups, and technical teams to ensure consistent system use and best practices.
• Provide ongoing administration and support for enterprise business systems including implementation activities, testing, upgrades, and new feature rollouts.
• Stay current with upcoming functionality by participating in vendor webinars, user groups, and release briefings; assess potential impact on University operations.
• Develop and deliver end-user training materials and sessions for both new features and ongoing process reinforcement.
• Provide day-to-day support for users’ functional and procedural questions related to processes and integrations.
• Partner with IT and ERP teams to troubleshoot and resolve technical or integration issues in a timely manner.
• Monitor user feedback and coordinate issue resolution to meet project commitments and continuous improvement objectives.
• Maintain user access, approval workflows, and system configurations in alignment with University policies and governance standards.
• Track and report system utilization metrics; identify and implement strategies to increase adoption and efficiency.
• Coordinate with suppliers to onboard vendors into the eProcurement system, maintain accurate catalog content, and ensure compliance with procurement standards.
• Engage in professional development to remain informed about emerging technologies, product enhancements, and higher education best practices.
• Communicate effectively with stakeholders at all levels, presenting technical or procedural information clearly and concisely.

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.
• We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.
• We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.
• We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.
• Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level